Call Center Representative (Medical/ Insurance Experience Preferred) in Rockville, Maryland at Latitude Inc
Salary: $25.00 - $30.00/hrJob Function: Customer Service
Latitude Inc
Rockville, Maryland, 20850, United States
Posted on
Explore Related Opportunities
Customer Service Representatives jobs near me in MarylandJobs near me in MarylandCustomer Service Representatives jobs
Job Description
Call Center Representative (Medical/ Insurance Experience Preferred)
$25 - $30 an hour
Position Overview:
We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.
Hours: Monday-Friday 8am-5pm
Responsibilities:- Answer high-volume inbound calls and make outbound calls as needed.
- Assist patients/members with inquiries related to:
- Benefits, eligibility, and coverage
- Claims status and billing questions
- Provider information and referrals
- Appointment scheduling and general support
- Accurately document all interactions in CRM or healthcare systems.
- Verify insurance and demographic information.
- Provide clear explanations of policies, procedures, and next steps.
- Escalate complex or sensitive issues to appropriate teams.
- Maintain confidentiality and comply with HIPAA and company policies.
- Meet or exceed call center performance metrics (quality, productivity, attendance).
- Collaborate with internal teams to resolve customer concerns quickly and efficiently.
$25 - $30 an hour
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Rockville, Maryland, 20850, United States
Frequently asked questions about this position
Similar Jobs In Rockville, Maryland
NewUrgently Hiring
Client Service I Representative- Mailroom & Shipping/ Receiving
Canon U.S.A., Inc.
Washington, District of Columbia
Urgently Hiring
Client Services I Representative- Office Services
Canon U.S.A., Inc.
Washington, District of Columbia
New
Carside To-Go Specialist
Potomac Family Dining Group
Alexandria, Virginia
New
Customer Support Coordinator | Remote
Aisle and Abroad
Maryland
New
Fully Remote | Customer Service – Booking Travel
Aisle and Abroad
Baltimore, Maryland
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.