Mail Clerk I at OUTSOURCE MANAGEMENT GROUP LLC – Louisville, Kentucky

OMG, LLC is a market leader in providing on-site managed services and digital solutions for clients throughout the United States. We pride ourselves on taking care of our employees through our RightTeam program. Our philosophy is happy employees, happy clients. Our core values of a “Can do” attitude, Teamwork; Openness in communication; Honesty, Integrity, and Candor; Positive attitude; Excellent attendance record; Promptness, and a strong work ethic are the bases from which our employees excel. Our reputation for the highest level of quality and service rests 100% on the efforts of our employees. To continue our growth and success, we must constantly look to add high-caliber individuals to our team.

Summary

The employee in this position is responsible for sorting, processing and delivering mail within a professional office location. This person will become knowledgeable of all mail processing equipment and software on site, properly utilizing this equipment to its fullest potential and will engage in a continuous improvement model to meet, and exceed company standards of production and quality.

Responsibilities

• Receives and logs accountable incoming mail/overnights daily
• Sorts incoming mail
• Performs mail delivery tasks
• Prepares outgoing mail for USPS/courier pickup
• Processes outgoing mail according to Postal requirements
• Sorts Company mail, specific bulletins, and correspondence
• Monitors and listens to clients to understand inquiries to provide accurate and prompt assistance
• Receives, logs, and delivers FedEx, UPS, and USPS packages in a timely manner
• Provides immediate attention to clients entering or calling Mail Center
• Learns from, teaches, and assists fellow team members with other duties as needed
• Adheres to the Standards of OMG and client Excellence
• Other duties as assigned by management

All positions require cross training to enable better service for our customer.

Additional responsibilities may include:

• Operation of print related equipment, packaging and managing print work as needed
• Miscellaneous work related to special projects as assigned by the client or OMG Management
• Complete all work as assigned by OMG Management

Qualifications

• High School Diploma or equivalent
• Knowledge of mail room environment preferred
• Knowledge of postal equipment preferred
• Familiarity with USPS general guidelines preferred
• Exhibit strong Customer Service skills
• Demonstrate mechanical aptitude to operate mail equipment
• Minimum of intermediate computer skills
• Microsoft EXCEL knowledge preferred
• Reading, writing, and basic arithmetic skills required
• Ability to be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly and thoroughly
• Ability to multi-task with attention to detail
• Ability to function with a high level of patience, tact, and diplomacy in handling any complaints/situations
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to communicate effectively with co-workers
• Ability to read and understand written and oral instructions
• Strong initiative with an ability to work independently with minimal direct supervision

Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of up to 100lbs
• Ability to read and comprehend instructions
• Ability to write
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment,
• etc.) or mail processing equipment
• The ability to exert maximum muscle force to lift, push, pull, or carry objects
• The ability to lift approximately 50lbs.