GM Service Advisor at Key Cars Auto Group – Middletown, Connecticut

Middletown Chevrolet is a fast-paced, customer-driven dealership dedicated to providing top-quality automotive service and building long-term relationships with our customers. We pride ourselves on professionalism, teamwork, and delivering an outstanding service experience every day.

Position Summary:

The Service Writer serves as the primary liaison between customers and the service department. This role is responsible for accurately documenting customer concerns, preparing repair orders, coordinating with technicians, and ensuring a smooth and positive service experience from start to finish.

Responsibilities:

Greet customers promptly and professionally
Listen to and document vehicle concerns accurately
Prepare and manage repair orders
Communicate recommended services and pricing clearly
Coordinate with technicians to ensure timely and accurate repairs
Provide status updates to customers throughout the service process
Ensure customer satisfaction upon completion of service
Maintain organized and accurate service records

Qualifications:

Previous automotive service writing experience required
GM experience preferred but not required
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Basic computer proficiency
Professional appearance and demeanor

Benefits:

Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid time off

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.