Barista at Faculty Student Association SUNY Fredonia – Fredonia, New York

NON-STUDENT Job

Academic Weekly Schedule: 8:30a-4p Mondays, 9a-2p Thursdays, 8:30a-2pm Fridays and Saturdays = 23.00 hours per week

JOB SUMMARY

This position ensures service standards are met and surpassed by providing customers with prompt, quality beverage selection, purchase, and preparation. Customers are to experience a welcoming, friendly, upbeat and clean atmosphere.

ESSENTIAL FUNCTIONS:

• Welcome and communicate with every customer to provide excellent customer service.
• Discover customer needs and appropriately suggests product with every customer to enhance service.
• Assist customer in the selection and purchase of specialty beverages, whole bean sales, foods, beverages, and related products.
• Respond to customers needs and says thank you to every customer.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
• Maintain customer service area, equipment, seating areas and lobby, in a clean and appealing manner.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks and cleaning standards and works as a store team player.
• Follow standards for merchandising, stocking, rotating and storing all products.
• Follow cash handling and register policies under the guidelines of the cashier training manual and established cash control procedures.
• Works as a cashier on a POS terminal or a computerized cash register.
• Enter data in POS and/or CRT terminal.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards.
• Follow inventory stocking and recording guidelines.
• May unpack, price and shelve merchandise.
• Must adhere to the required dress code.
• Direct student employees as assigned.
• Perform any related job duties as required or assigned.

Paid time off, SRA, Employee Meals

QUALIFICATIONS STANDARDS:

• One-year minimum experience in a retail/food service establishment.
• Candidates must be able to read, write and speak English.
• Must be able to lift in excess of 60 lbs.

SPECIAL REQUIREMENT:

• The candidate will be required to perform practical operation of the training register including balancing of cash drawers and preparing deposits.
• Must pass Barista Certification