Program Manager in Bethesda, Maryland at Vighter Management Group Llc
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Job Description
Title: Program Manager (On site)
Location: National Institute for Health (NIH), Bethesda, MD
Position Type: Full time (30-40 hours/week)
FLSA Status: Non-exempt
Education Level: Bachelor’s degree is required
Job Category: Health Care
Our Company Promise:
We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:
- Dependability
- Integrity
- Personability
- Transparency
- Responsiveness
Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.
Summary:
Vighter is recruiting a highly organized, mission-focused On-Site Program Manager / Contract Supervisor to lead day-to-day contract performance supporting the National Institutes of Health Clinical Center in Bethesda, Maryland. The NIH Clinical Center is the nation’s largest hospital devoted to clinical research and requires reliable Medical Support Assistant staffing across the Nursing Department and Patient Support Services Department.
The On-Site Program Manager will serve as Nalu-Vighter JV’s primary on-site authority for contract execution, staffing coordination, employee accountability, customer service performance, compliance, quality control, and communication with the Government COR and designated NIH supervisors. This position requires strong healthcare administrative leadership, disciplined staffing management, and the ability to operate in a patient-facing clinical environment where compassion, reliability, professionalism, and accuracy are mission-critical.
The On-Site Program Manager is responsible for ensuring all contract positions are filled by trained, qualified personnel at the required times. This includes maintaining coverage for planned leave, unplanned absences, holidays, weekends, evenings, nights, and emergency-essential staffing requirements.
Responsibilities include:
Vighter is a Service Disabled, Veteran Owned Small Business that is accredited by both the Joint Commission and ISO-9001. With our dedication to continuous process improvement, Vighter assists in the provision of the highest standards of care.
Principle Accountabilities:
- Serve as the primary on-site representative for Nalu-Vighter Joint Venture (JV).
- Ensure uninterrupted contract performance across assigned NIH Clinical Center locations.
- Maintain daily accountability of contractor personnel and confirm staff are present, on time, properly dressed, and ready to perform at the start of each shift.
- Implement and monitor a central sign-in log or electronic accountability system.
- Ensure contractor employees remain at their duty stations through the end of their scheduled shifts unless properly relieved or authorized.
- Coordinate staffing changes with Government supervisors and the COR before implementing adjustments.
- Ensure contract staff understand and comply with NIH Clinical Center standards, customer service expectations, patient confidentiality requirements, and professional conduct rules.
- Support continuity of services in a 24/7/365 healthcare environment, including inclement weather, Government closures, holidays, and emergency operations.
- Coordinate daily, weekly, monthly, and quarterly staffing coverage.
- Manage contractor leave requests, coordinate with Government supervisors before leave approval.
- Provide fully trained and Government-approved replacement personnel for scheduled and unscheduled absences.
- Notify the COR and Government supervisor of unplanned leave, tardiness, early departure, or staffing issues as soon as known, but no later than 2 hours before the affected shift.
- Identify and execute mitigation plans when staffing gaps occur.
- Ensure substitute personnel meet all qualification, training, badge, and clearance requirements before assignment.
- Monitor punctuality, address repeated tardiness, misuse of grace periods or attendance concerns.
- Prepare and implement Corrective Action Plans when required by the COR or Contracting Officer.
- Provide resumes of qualified, pre-screened applicants to the COR and Government supervisors within required timelines.
- Ensure candidates understand the salary, benefits, tour of duty, emergency-essential status, shift requirements, and workplace expectations before submission.
- Participate in Government screening calls or interviews.
- Notify the COR when candidates accept or decline positions.
- Coordinate completion of all required onboarding documentation.
- Ensure new hires complete required DPSAC, PIV badge, medical clearance, background investigation, drug screening, non-disclosure, and IT security requirements.
- Provide complete new hire documentation to the COR within required timeframes.
- Meet with new contractors on their first day to review timekeeping, attendance, emergency designation, conduct, and performance expectations.
- Establishes and monitors key performance indicators, including patient throughput, compliance rates, and service quality metrics. Implements quality assurance and continuous improvement initiatives. Uses data and reporting to drive operational and clinical performance improvements.
- An unshakeable adherence to quality and continuous process improvement.
- An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction.
- Performs other duties that may be assigned from time to time.
Education:
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
Qualifications
- Minimum of three - five (3-5) years of experience in a healthcare, hospital, clinical, federal contract, or patient-facing administrative support environment.
- Experience supervising administrative, medical support, patient services, front desk, scheduling, registration, or healthcare support personnel.
- Demonstrated ability to manage staffing coverage across multiple shifts, including leave, callouts, weekends, holidays, and emergency coverage.
- Strong understanding of timekeeping, attendance control, employee accountability, and corrective action processes.
- Ability to coordinate with Government CORs, supervisors, department stakeholders, employees, recruiters, HR, payroll, and corporate leadership.
- Excellent problem-solving skills with a willingness to adapt and innovate as needed.
- Effective communication skills, with the ability to collaborate with diverse teams and convey complex technical concepts to non-technical audiences.
Knowledge and Skills:
- Must have exceptional customer service skills.
- Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.
- Ability to work in a fast-paced changing environment with limited supervision
- Excellent organizational, scheduling and prioritization skills.
Duty Hours / On-call Requirements
- The expected duty hours for this position are 8 hours per day and 5 days per week. This is an onsite position.
Work Environment
- Location: NIH Clinical Center, Bethesda, MD
- Supportive team of healthcare professionals and administrative staff.
Travel:
- As required to satisfy the contractual obligations. Commuting is non-compensatory. All official travel is government funded.
Benefits
- Competitive hourly rate + health and welfare paid in cash and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full-time employees.
- Company-paid basic Life and AD&D insurance. Best in class rates for Voluntary life insurance.
- Vacation accrual and paid holidays (Per SCA Rules).
Physical Requirements:
- Must be able to sit for more than 8 hours per day.
- Must be willing to work overtime if necessary.
- Must be able to use an elevator or walk up and down stairs.
- Must be able to lift up to 40 pounds. and carry up to 10 feet.
- Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
- Must be able to read and interpret handwritten and typewritten print.
- Must be able to communicate by voice and detect sound by ear.
- Must be able to perform duties in an indoor or outdoor environment.
- Must be able to pass a criminal background investigation.
- Must undergo Urine Drug Screening (UDS).
- Must be a Citizen of the United States or legally authorized to work in the United States of America.
Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.
In accordance with recent Executive Orders (EO 14151, EO 14168 and EO 14173,) Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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