Parking Services Rep in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req36542

Working Title:
Parking Services Rep

Position Grade:
07

Position Summary:
UNM Parking & TransportationServices (PATS) is dedicated to creating a welcoming and accessible campusexperience for students, faculty, staff, and visitors. We are seeking afull-time, benefits-eligible Parking Services Representative to join our businessoffice team. This is an excellent opportunity for someone who thrives in afast-paced, customer-focused environment and takes pride in deliveringhigh-quality service. The ideal candidate will bring at least three years ofcustomer service experience, including working with a computer-basedpoint-of-sale (POS) system, along with strong communication skills andattention to detail.
In this role, you will serve as akey point of contact for customers, assisting in person, over the phone, andthrough email or chat. You will play an important part in ensuring smooth dailyoperations by accurately processing transactions, resolving customer concerns,and applying established policies and procedures. Success in this positionrequires the ability to multitask, adapt quickly, and maintain professionalismwhile supporting a positive customer experience.

Key Responsibilities:

• Provide excellent customer service in person, by phone, and through written communication (email and chat)
• Process a variety of transactions using a computer-based point-of-sale (POS) system
• Respond to customer inquiries and resolve issues efficiently and professionally
• Apply and interpret standard operating procedures, policies, and guidelines accurately
• Maintain accuracy and attention to detail in a high-volume, fast-paced environment
• Learn and utilize multiple parking and transportation-related systems
• Collaborate with team members to support daily operations and ensure service continuity
• Perform general administrative and customer support functions as needed

This position follows a Mondaythrough Friday schedule between 7:00 a.m. and 5:30 p.m., with occasionalevening and weekend shifts based on operational needs. PATS offers acollaborative environment that values teamwork, professional development, andservice excellence.

See the Position Description for additional information.

Conditions of Employment:

• Must pass a pre-employment criminal background check.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Parking Transportation Gen Admin (314B)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Non-Exempt

Pay:
Hourly: $17.39 - $22.07 Depending on Experience

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
5/15/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
* Please submit a completed application and/or resume, including a detailed account of all relevant work experience, as this information will be used to determine the assigned pay rate.* Applicants must also provide a minimum of three (3) professional or supervisory references.* In addition, please attach a letter of interest describing your qualifications and explaining what makes you the strongest candidate for this position.* Applications that do not include all mentioned materials will not be considered.Minimum Qualifications: High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications: Preference will be givento those applicants who have:

• POS & Cash handling experience
• Ability to communicate and provide excellent customer service to a diverse population.
• Must be able to work weekends, evenings, and holidays.
• Ability to work collaboratively and cooperatively with a team.
• Strong oral, written and interpersonal communication skills.
• Knowledge of Windows-based computer operating systems
• Strong conflict resolution skills