Cx Specialist I at Rural Telephone Service Company Inc – Hays, Kansas

Nex-Tech is seeking an outgoing, customer-focused individual to join our Customer Experience team, part-time! As a Cx Specialist, you’ll help customers discover and connect with the Nex-Tech products and services that make their lives easier. In this role, you’ll assist with sales and promotions, prepare customer contracts, process payments, and provide solutions for billing or account questions; all while building relationships that strengthen our communities. This position offers a dynamic, people-centered environment and the opportunity to work in various Nex-Tech offices across our service area.

• Sell and promote Nex-Tech products and services to meet customer needs

• Prepare contracts and process customer payments

• Assist customers with billing questions, account adjustments, and service inquiries

• Build and maintain strong customer relationships

• Occasional weekly travel may be required to support other Nex-Tech office locations.

• Excellent customer service and communication skills

• Proficiency with computers and basic office software (Word, Excel, databases)

• Ability to listen, identify customer needs, and recommend solutions

• Outgoing personality and strong problem-solving skills

• Community-minded approach and willingness to collaborate with others

• High school diploma or equivalent (required). One year of customer service, telephone sales, or related experience (preferred). Bilingual (English/Spanish) a plus.

We offer part-time benefits!

Free & Discounted Services: Enjoy free local phone services, high-speed internet, and more!
Paid Sick Leave: As a part-time team member? - Yes, please.
Teladoc: Care at your finger tips. Convenient 24/7 access to health experts anywhere!
Future Ready: 401(k) plans upon qualifying hours and growth opportunities.

We’re proud to be a forward-thinking company that supports its employees both professionally and personally. If you’re ready to be part of a team that values service, connection, and community...apply today!

Nex-Tech is an equal opportunity provider and employer.