Collections Supervisor / Full-Time / Onsite at Kelly Community FCU – Tyler, Texas

Position Summary for Full-Time, Onsite Collection Supervisor: We're Growing our Team! Are you good at making confident decisions—even when they’re tough? Do you lead with clear expectations - create order out of chaos - to maintain a high-performing team that balances results with doing the right thing every time? Are you a finisher - feeling fulfilled completing checklists and seeing projects through to completion? If so, we’re looking for a confident, disciplined Talent to be our Collections Supervisor! You must be driven and energized by analyzing data, showing integrity, and delivering measurable success. This is your opportunity to lead with purpose, develop top talent, and make a real impact while upholding the values that matter most. Apply today!

Compensation and Position Classification for Collections Supervisor: Pay Range: $50,000 - $57,000 DOE, Exempt classification, paid biweekly plus quarterly incentives.

Employee Benefits

• Health Insurance, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves** include Vacation, Sick, Bereavement, Jury Duty, Volunteer (** Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

You’ll oversee all bankruptcy, repossession, and foreclosure activities, ensuring everything is handled with precision, compliance, and respect for our members. The Collections Supervisor is accountable for shaping loss mitigation strategies to managing vendors and resolving complex cases, and you’ll own the full lifecycle of collections operations. You’ll also champion risk management and compliance, maintaining strong controls, accurate reporting, and continuous team training—all while protecting the organization’s assets and reputation.

We’re seeking a leader who sets clear expectations, follows through, and isn’t afraid to hold others (and themselves) accountable. The ideal Collections Supervisor has a strong sense of integrity and a commitment to ethical practices, paired with the confidence to make sound decisions. You're confident in coaching a team of A-players, address performance head-on, and create a culture where results and respect go hand in hand. If you’re driven to maintain strong asset quality, control expenses, and minimize losses through disciplined execution—and you’re motivated by leading a team that wins together—this role was built for you.

Required Experience: At least two (2) to five (5) years of similar or related experience with banking or credit union. Progressive collections and supervisory experience preferred.

Education: A two-year college degree or completion of a specialized course of study at a business or trade school or completion of specialized and extensive in-house training or apprenticeship program.

Why the Collections Supervisor Role Matters: The Collections Supervisor role owns the end-to-end strategy for loss mitigation, vendor management, and case resolution while protecting the credit union’s assets and reputation. Risk management and compliance are central to collections team, with a strong focus on ethical practices, controls, reporting, and ongoing team training.

Collections Supervisor Location & Hours Onsite in our Tyler, TX Administration Office. Monday - Friday work hours availability 7:45 AM to 6 PM, plus occasional weekends when business needs require.

Please review the following attachments before proceeding with your application:

• Collection Supervisor Job Description
• Summary of Your Rights Under the Fair Credit Reporting Act
• Kelly Community Federal Credit Union Selection Process

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

1. Initial Application Screening (within 2 business days of application)
2. Phone Screening (within 2 business days of screening)
3. Profile Assessment (within 3 business days of passed phone screening)
4. 1st Interview (Approximately 3-5 business days or dependent on number of applicants; please refer to job posting for any scheduled dates)
5. Follow-up interview (within 2 business days. Dependent on position and number of applicants; not required in all processes)

*Varies by position’s skills requirements

Typical time to hire if the candidate passes all processes: 21 days to hire