Patient Care Coordinator (Copy) (Copy) (Copy) in at Janie
Employment Type: Full-Time
Janie
Honduras
Posted on
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Job Description
Job Summary
The Workers’ Compensation Team Lead oversees daily operations of the WC claims team
to ensure efficient, compliant, and timely handling of workers’ compensation claims.
This role acts as a subject matter expert, provides leadership and coaching to team
members, ensures regulatory compliance, and supports process improvement initiatives
while maintaining high service standards for employees, employers, and stakeholders.
The Team Lead also serves as a key liaison between offshore teams and onsite
leadership, ensuring operational alignment, quality performance, and effective
communication across departments.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and mentor WC claims staff to improve performance, productivity,
and technical accuracy
- Assign and monitor workloads to ensure timely claim processing and resolution
- Conduct regular team meetings, case reviews, and performance check-ins
- Support onboarding, training, and ongoing development of new and existing team
members
- Collaborate closely with onsite managers and other team leads to align
operational priorities, share updates, and resolve workflow challenges
- Monitor team productivity, utilization, and idle time to ensure optimal
engagement and accountability during working hours
- Track team attendance, system logins, and working activity to ensure adherence
to operational schedules
- Promptly notify onsite managers in the event of unexpected system logouts,
connectivity issues, or any other technical disruptions affecting team productivity
or availability
Claims Oversight
- Ensure accurate investigation, documentation, and resolution of claims
- Provide guidance on compensability, reserving, benefits, return-to-work, and
settlements
- Escalate high-risk cases and trends to management proactively
Compliance & Quality
- Ensure compliance with state, federal, and company WC regulations and policies
- Partner with Quality Assurance teams to review audit findings and identify
improvement opportunities
- Communicate quality feedback to team members and implement corrective
coaching or training as needed
- Monitor audit results and implement corrective actions to maintain high quality
and compliance standards
- Maintain quality assurance benchmarks and drive continuous improvement
initiatives across the team
Stakeholder Coordination
- Act as primary escalation contact for internal teams, employees, employers,
adjusters, medical providers, and legal counsel
- Ensure effective communication between offshore operations and onsite
leadership to maintain service quality and operational consistency
Reporting & Process Improvement
- Prepare and present reports, dashboards, and trend analysis
- Identify process gaps and implement workflow and technology improvements
- Share daily attendance and availability updates with onsite managers, including
agent vacations, approved leaves, and absences to ensure operational
transparency and workload planning
- Maintain regular communication with onsite leadership regarding team
performance, attendance, and operational updates
Required Qualifications
- 2+ years of Workers’ Compensation claims experience
- 1–2 years of leadership or supervisory experience
- Strong knowledge of WC laws, regulations, and claims best practices
- Experience handling lost-time and complex claims
Preferred Qualifications
- Experience with WC claims management systems
- Multi-state workers’ compensation experience
Key Skills & Competencies
- Leadership and team development
- Strong analytical and decision-making skills
- Excellent written and verbal communication
- Conflict resolution and negotiation
- Attention to detail and organizational skills
- Ability to manage priorities in a fast-paced environment
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Job Location
Honduras
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