Off Site Customer Service Representative at Santa Rosa Consulting – Sterling Heights, Michigan

We are seeking a dedicated and proactive Off Site Customer Service Representative to join our team. This role is vital in delivering exceptional customer support remotely, ensuring customer satisfaction and fostering long-term relationships. If you are a clear communicator with a passion for problem-solving and customer care, this opportunity offers a dynamic and rewarding work environment.

• Provide timely and effective assistance to customers through phone, email, and chat channels.
• Resolve inquiries, complaints, and issues with professionalism and empathy.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Contribute to continuous improvement of customer service processes.

• Respond promptly to customer inquiries and provide clear, accurate information.
• Handle customer complaints with patience and understanding, working towards satisfactory resolutions.
• Document all interactions thoroughly in the customer service database.
• Identify opportunities to enhance the customer experience and communicate feedback to management.
• Follow company policies and procedures to ensure compliance and quality standards.
• Work independently while maintaining strong communication with team members and supervisors.
• Meet or exceed performance metrics related to customer satisfaction and response times.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service or a related role, preferably in a remote capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using CRM software and other customer service tools.
• Ability to manage time effectively and work independently in a remote setting.
• Reliable internet connection and a suitable home workspace.

• Flexible remote work environment supporting work-life balance.
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance options.
• Paid time off and holiday benefits.
• Opportunities for professional growth and development.
• Supportive team culture focused on collaboration and inclusivity.