Customer Service Representative/ Service Technician at Impact Cleaning Services Ltd – Burlington, Ontario

JOB TITLE:

Customer Service Representative/ Service Technician

REPORTS TO:

Account Manager

DIRECT REPORTS:

N/A

ABOUT THE ROLE:

We are seeking a reliable and customer-focused Customer Service/Service Technician to join our team. In this role, you will be responsible for delivering products to client locations, cultivating strong client relationships, and servicing equipment (training will be provided). While technical skills are an advantage, they are not mandatory.

DUTIES AND RESPONSIBILITIES:

• Deliver products to client locations safely, efficiently, and in accordance with scheduled timelines
• Develop and maintain strong client relationships, serving as a reliable and professional representative of the company
• Service, maintain, and troubleshoot equipment to ensure confidence and competence
• Provide exceptional customer service, addressing client needs with professionalism and a solutions-focused approach
• Complete required documentation, including service reports and basic administrative paperwork, in an accurate and timely manner

QUALIFICATIONS:

• Valid driver’s license (required)
• Strong command of the English language
• Excellent communication and customer service abilities
• Mechanical or technical aptitude is considered an asset
• Ability to work independently and manage time effectively
• Reliable, professional, and self-motivated work ethic

BENEFITS:

• Competitive Salary based on experience
• Training will be provided to set you up for success
• Join a friendly and supportive team culture, experience a collaborative environment where your contributions matter
• Learning opportunities and building new skills within the company
• Health & Wellness Support: Access to wellness resources and programs

WORKING CONDITIONS:

May be required to work after-hours as well as weekends and holidays.

PHYSICAL REQUIREMENTS

Strength Guidelines

May need to lift boxes and other office items up to 50 pounds.

Motion Parameters

May be required to sit for extended periods of time and have full range of motion

Vision and Hearing Requirements

May need to spend extended periods of time in front of a computer screen

Psychological Demands

May be required to solve problems and provide analysis to manager

Disclaimer:

Hometown Coffee is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.

Hometown Coffee is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.