Contact Center Representative- Clinical in Clearwater, Florida at Evara Health
Job Description
Join Evara Health—Driven by Purpose, Powered by People.
At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.
If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.
Build a career that goes beyond a job—it changes lives.
About This Role:
The Clinical Call Center Representative at Evara Health is responsible for handling inbound and outbound calls to provide information, assist with inquiries, and ensure efficient appointment scheduling and patient support. This role involves maintaining excellent customer service, managing patient information in electronic health records (EHR), providing clinical responses to incoming calls as needed, and supporting the overall operations of the call center. As a part of a Federally Qualified Health Center (FQHC), the representative also plays a critical role in ensuring access to quality healthcare services for underserved populations.
What You'll Do:
- Customer Service & Communication
- Deliver exceptional, patient-centered customer service by responding professionally and efficiently to inbound calls, general inquiries, and requests for information while accurately documenting interactions and directing calls to the appropriate individuals or departments.
- Maintain availability to answer incoming calls according to established protocols while building collaborative relationships with colleagues across Evara Health to support effective communication and teamwork.
- Scheduling & Patient Access
- Schedule, cancel, and reschedule patient appointments; complete patient pre-registration; obtain demographic information; verify insurance; and maintain accurate documentation in the electronic health record (EHR).
- Utilize managed care member panel lists, gap reports, emergency room notifications, and hospital discharge reports to coordinate patient outreach, schedule appointments, and prioritize patients requiring immediate clinical attention.
- Documentation & Reporting
- Accurately document all patient contact attempts and successful communications in the EHR or designated spreadsheets in accordance with established procedures.
- Prepare, maintain, and present reports monthly or as requested to support patient outreach, scheduling activities, and contact center operations.
- Clinical Support & Protocol Adherence
- Expedite medication refill requests, complete assigned clinical tasks within established protocol timeframes, and provide clinical support to contact center staff by serving as the primary resource for clinically related incoming calls.
- Apply established clinical protocols and escalation procedures, refer concerns beyond licensure or certification to the appropriate nursing team, and ensure compliance with organizational policies, procedures, and accreditation requirements.
- Clinical Collaboration, Escalation & Compliance
- Collaborate with the core nursing team and other clinical departments to ensure patient concerns are appropriately addressed, escalated, and coordinated within established clinical workflows.
- Demonstrate knowledge of and compliance with Evara Health policies and procedures, applicable regulatory requirements, and accreditation agency guidelines while maintaining professionalism and confidentiality in all patient interactions.
Education & Experience:
- High School Diploma or equivalent required.
- Completion of an approved clinical training program in one of the following areas preferred:
- Medical Assistant (MA)
- Dental Assistant (DA)
- Pharmacy Technician
- Certified Nursing Assistant (CNA)
- Patient Care technician (PCT) or related healthcare support program
- Minimum of 1 year of direct patient care or clinical support experience required.
- Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred.
- Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems.
Schedule:
- Monday - Friday, 9:30am - 6:00pm
Why You'll Love Working Here:
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction
Culture and Benefits:
At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.
- Generous Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
- Holidays: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
- Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
- Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
- Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
- Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
- Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.
At Evara Health, we are Driven by Purpose. Powered by People. Every role contributes to our mission of improving the health of our communities, and every employee plays a part in making that mission possible.
If you’re looking for a career where your work matters, your growth is supported, and your contributions make a meaningful difference, we invite you to join Evara Health.
Join Evara Health—Driven by Purpose. Powered by People.
**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**
Scan to Apply
Just scan this QR code to apply from your phone.
- Fast
- Easy
- Apply on the go
