Customer Service Representative in Houston, Texas at MT. Angel Fire District

# Customer Service Representative

**Employment type:** Full time
**Work location:** MT. Angel Fire District
**Business address:** Houston, TX 77002

## About the role

We’re looking for a friendly, dependable Customer Service Representative to help customers get the information and support they need. In this full-time role, you’ll be a key point of contact, listening carefully, responding clearly, and working with colleagues to resolve questions and concerns.

The work location and business address provided are different. Please confirm the assigned worksite and any travel expectations during the hiring process.

## What you’ll do

- Respond to customer questions by phone, email, or other available channels.
- Share accurate information about services, processes, and next steps.
- Listen to customer concerns, identify what help is needed, and follow through.
- Record customer interactions and update relevant information in company systems.
- Route complex requests to the appropriate team and track them through resolution.
- Communicate respectfully and clearly, including when a request takes time to resolve.
- Work with colleagues to share useful feedback and improve the customer experience.
- Follow established procedures and protect customer information.

## Requirements

- Clear written and verbal communication skills.
- A helpful, patient approach to customer interactions.
- Strong organization and attention to detail.
- Comfort using computers, email, and customer-service or recordkeeping tools.
- Ability to manage several requests and follow up on outstanding items.
- Reliability and a willingness to learn new procedures.
- Previous customer service experience is helpful but not required.

## Salary and benefits

**Salary:** The pay range has not been provided. Compensation details will be discussed during the hiring process.

**Benefits:** Benefits information has not been provided. Eligible benefits, if available, will be explained during the hiring process.

If you enjoy helping people, communicating thoughtfully, and seeing questions through to a resolution, we welcome your application.