IT NETWORK ADMINISTRATOR in Colquitt, Georgia at The Hospital Authority of Miller County

MISSION STATEMENT:

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

JOB SUMMARY:

Responsible for maintaining the network administration of the organization. Knowledge of networking health care systems, and the ability to interact, relate to, work with, and support the activities of a diverse workforce.

EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Computer Science, Computer Engineering, or health care technology.
• Minimum 10 years of IT working experience and Network administration.
• Certified PMP, MCSE, A+, CCNA, MCP, Network+, CISSP, MCSA, ITIL or Security +
• Five plus years of experience as a Network Administrator in a healthcare environment preferred.
• Technology - Extensive knowledge and understanding of the following technologies is preferred:
• Server Operating Systems and Roles
• Microsoft Server Operating Systems
• Microsoft SQL Server
• Microsoft Exchange
• Active Directory, DHCP, DNS
• Telecommunications
• Mitel Phone System
• AT&T & Windstream Services
• Microsoft Cloud
• Azure
• Office 365
• OneDrive
• Teams
• Routing and Switching
• Firewalls (Palo Alto)
• Managed Switches (Juniper)
• Wireless Systems (Juniper)
• Virtualization
• Hyper-V
• VMware
• Applications and Services
• Barracuda
• Cortex, Kaspersky
• Microsoft Office & Visio
• EHR systems: Cerner, Matrix
• Nuance Dragon
• Workspace One for Mobile Device Management
• Hardware
• Dell Servers
• Dell Workstations and Laptops
• Security
• Network Vulnerability Scanners
• Pen Testing
• Security Risk Assessments
• IDS/IPS Solutions
• PCI Compliance

GENERAL REQUIREMENTS:

• Performs all job responsibilities in alignment with the mission and vision of the organization.
• Provides IT technical support to end users with the highest quality customer service.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Thoroughly document client support services on tickets specifying steps taken to resolve issues.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attend staff meetings, complete mandatory in-service requirements and competency evaluations on time.
• Wears protective clothing and equipment as appropriate.

GENERAL SKILLS:

• Ability to communicate in English, both verbally and in writing.
• Customer service skills.
• Strong written and verbal skills.
• PC Literate
• Excellent typing skills.
• Ability to analyze and solve problems.

WORKING CONDITIONS:

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be required to change from one task to another or different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime and on-call rotation.

PHYSICAL REQUIRMENTS & DEMANDS:

• Have near normal hearing: Hear alarms/telephone/normal speaking voice.
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.
• Have good manual dexterity.
• Have good eye-hand foot coordination.
• Ability to perform repetitive tasks/motion.
• Continuously within shift (67-100%): Standing, Walking.
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, lift/carry up to 20 lbs, Lift/carry greater than 20 lbs. with assistance.
• Occasionally within shift (1-33%): Sitting, Climbing, Twisting at the waist, lift/carry greater than 50 lbs. with assistance, Reaching above the shoulder.

JOB SPECIFIC COMPETENCIES:

• Handles telephone calls from users with hardware and software problems or questions.
• Records all calls, problems and solutions offered.
• Investigate and resolve hardware and software problems.
• Involves user in the diagnostic process; talks to user to find out procedure followed and source of errors.
• Forwards complex problems to appropriate personnel.
• Communicate with fellow staff members, programmers, and analysts to discover solutions to software problems.
• Maintain good working relationships with software and hardware vendors. Requests service for defective products.
• Report unresolved problems to the manager.
• Keeps in communication with users to ensure satisfaction.
• Communicates verbally and in writing in a clear and concise manner.
• Strong background in Network Administration.

PROFESSIONAL REQUIREMENTS:

• Follows Code of Conduct policy.
• Adheres to dress code; appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification when on duty; uses computerized time clock system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review and/or skills fair and department in-services, as scheduled.
• Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission statement of the organization.

GUEST RELATIONS STANDARDS:

(All guest relation violations are subject to disciplinary action up to and including termination):

• Always treat others in a friendly, helpful manner.
• Refers co-workers to proper sources when unable to provide an answer.
• Interacts with others in a professional and friendly manner.
• Takes interest in others and always gives full cooperation to fellow workers.
• Always maintains an open line of communication with other departments.
• Thoroughly familiar with the hospital and the services it offers.

OTHER:

• Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as, HAMC Policies and Procedures. Every employee is held accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected.
• As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.