Receptionist in Rochelle Park, New Jersey at Center For Hope And Safety Inc

Center for Hope and Safety, located in Bergen County, NJ, is a non-profit organization dedicated to assisting victims of domestic violence and their children. We believe every person has the right to be safe, empowered, and free from violence.

The Receptionist will greet all visitors and clients to Center for Hope and Safety, answer all incoming phone calls, and route as appropriate.

Essential Responsibilities

• Monitor the security screen to greet and direct clients and visitors as appropriate.
• Open mail and sort daily.
• Answer the office phones. Refer callers to appropriate staff and/or take messages.
• Greet, screen, and direct visitors to appropriate staff. If staff are unavailable, follow agency policy and refer to local resources. Complete intake information sheet.
• Assist donors, help carry donations into the building, and log donations.
• Organize non-monetary donations in the office/storage areas and refer donors accordingly.
• As assigned, send appropriate thank-you letters for donations of items and projects, and/or send cards/letters for In Honor/In Memory.
• Prepare the conference room for all staff/board/community meetings.
• Maintain the availability of resource material in the reception area.
• Keep the reception area organized and free of clutter.
• Assist with office filing and organizing.

Professional Responsibilities

• Maintain strict confidentiality of all survivor, employee, donor, volunteer, and organizational information.
• Demonstrate professionalism, cultural humility, and respect in all interactions.
• Support the Center's commitment to diversity, equity, inclusion, accessibility, and survivor empowerment.
• Perform other duties as assigned to support agency operations and the evolving needs of survivors.

Qualifications

• High school diploma or equivalent required
• Commitment to trauma-informed, survivor-centered, and culturally responsive practices
• Current and valid driver’s license required

Knowledge, Skills & Abilities

• Strong organizational, computer, and communication skills required
• Must be self-motivated
• Must have the ability to problem-solve
• Bilingual a plus

Physical Requirements

• Ability to sit, stand, walk, bend, and use standard office equipment for extended periods
• Ability to lift and move office supplies and donations weighing up to 20 pounds

We are an Equal Opportunity Employer. Candidates must be legally authorized to work in the United States without employer sponsorship.