Inside Parts Sales in Lorain, Ohio at Sky Lift Inc

We are seeking a motivated and detail-oriented Customer Service & Inside Parts Coordinator to join our team. This role is ideal for a professional who thrives in a fast-paced manufacturing environment and is passionate about delivering outstanding customer service while maintaining operational accuracy.

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Key Responsibilities

· Provide customers with outstanding service and support

· Assist in handling customer satisfaction and resolving customer complaints professionally and efficiently

· Build and maintain strong rapport with customers

· Provide quotes and process orders for customers

· Coordinate with other departments on orders

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Core Skills:

· Excellent verbal and written communication skills

· Strong critical thinking skills with the ability to work independently

· Ability to multi-task in a demanding environment while maintaining attention to detail

· Proficiency in Microsoft Office applications

· Experience with NetSuite (or equivalent ERP system) is a plus

Basic Requirements:

· Minimum of two (2) years of customer service experience

· Basic accounting or financial knowledge

· Ability to work effectively in a team-based environment

· Ability to successfully pass pre-employment drug screening and background check

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What We’re Looking For

The ideal candidate is customer-focused, organized, and proactive, with a strong sense of accountability. You should be comfortable working cross-functionally with multiple departments while ensuring customers receive accurate and timely service.

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If you are looking for an opportunity to grow within a collaborative manufacturing environment and contribute to a company that values quality and customer satisfaction, we encourage you to apply.