EXECUTIVE DIRECTOR OF ANCILLARY SERVICES at Graves Gilbert Clinic – Bowling Green, Kentucky

Job Summary:

The Executive Director of Ancillary Services is a key member of the executive leadership team for a dynamic, physician-owned, multi-specialty clinic. This role provides strategic and operational leadership for the Radiology and Laboratory departments with a strong focus on growth, service line expansion, operational efficiency, and financial performance. The Executive Director will champion innovation and high-quality care, aligning ancillary services with the clinic’s patient-centric and physician-led mission.

Key Responsibilities:

Growth & Expansion

• Develop and execute strategic growth plans for Radiology and Laboratory services across multiple clinic locations.
• Identify and lead expansion opportunities including new service lines (e.g., advanced imaging, molecular testing), satellite site development, and direct-to-consumer offerings.
• Evaluate emerging technologies and trends to enhance diagnostic capabilities and service differentiation.
• Support physician partners in clinical decision-making and service development initiatives.

Operational Leadership

• Oversee day-to-day operations of Radiology and Laboratory departments, ensuring consistency, quality, and efficiency across all sites.
• Standardize workflows, policies, and protocols while tailoring operations to the unique needs of each clinic location.
• Ensure timely and accurate diagnostic services with a focus on turnaround time, access, and patient satisfaction.

Financial Management

• Develop and manage operational and capital budgets for all ancillary services.
• Monitor financial performance, identify variances, and implement corrective actions to meet revenue and margin targets.
• Collaborate with the finance and billing teams to maximize reimbursement and ensure compliant coding and documentation.

Team & Culture Development

• Lead and mentor multi-disciplinary teams including department managers, supervisors, technologists, and support staff.
• Promote a culture of accountability, innovation, collaboration, and continuous improvement.
• Support recruitment, training, and retention strategies to build strong clinical and operational teams.

Quality, Safety & Compliance

• Ensure compliance with federal, state, and accreditation standards (e.g., CLIA, ACR, CAP, OSHA).
• Monitor and improve quality metrics, including accuracy, efficiency, patient outcomes, and satisfaction.
• Lead quality improvement and risk management initiatives across ancillary departments.

Physician & Stakeholder Engagement

• Serve as the primary liaison between ancillary services and physician leadership.
• Present strategic plans, performance metrics, and improvement initiatives to the Board and physician committees.
• Foster strong relationships with internal providers, external vendors, and community partners.

Qualifications:

• 7–10+ years of progressive leadership in multi-site healthcare operations, preferably within a physician-owned or outpatient clinical environment
• Direct experience managing Radiology and/or Laboratory services
• Strong background in strategic growth, budgeting, and multi-specialty collaboration
• Strategic mindset with operational savvy
• Financial acumen and business development skills
• Excellent communication and relationship-building ability
• Strong leadership presence and team development orientation
• Comfort working in a physician-led, fast-paced, evolving environment

Preferred:

• Experience in a physician-owned organization with governance by clinical leadership
• Familiarity with outpatient imaging expansion, molecular diagnostics, or direct-to-consumer testing models
• Knowledge of EMR, LIS, and PACS systems

Education:

• Master’s degree in healthcare administration, Business Administration, or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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