SENIOR SERVICE DESK IT - ANYWHERE USA at Cantey Technology Consulting, LLC – North Charleston, South Carolina

Company Profile

Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture - We do all sorts of things, from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic computer support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs minimal.

To be an incredible teammate, we search for candidates who can be part of our culture and share our Core Values:

We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service. We run a responsive and professional operation and love what we do. (OK, we don't love it every day but most days we do). We want to build our team with people who want to learn about the latest technology and contribute to our award-winning team. Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet.

Position Summary

We seek an experienced Senior Service Desk Technician based in the United States. The work hours for this role are 11;00am EST to 8pm EST. This position is a WFH role. If applicant is hired in the Charleston, SC area, there could be possible on-site visits in emergency situations.

The right future teammate will possess a strong work ethic, discipline, attention to detail, and amazing teamwork. You will need to be good with time documentation and management and enjoy solving all challenges for our clients, from a simple password reset to as complicated as a major outage. You will bring a professional attitude to the team and be able to collaborate with the other members to solve issues as necessary.

We typically work around 40 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we have to work late sometimes.) Our office support hours are 7:30 AM until 8:00 PM EST with team members starting over various hours. I would be lying if I said those were cushy hours playing Xbox or PlayStation. That's not our day - we are kept on our toes, helping small to medium-sized businesses from every industry, and students and school districts move from one issue to the next. Each of our technicians takes turns being on call after hours, about one week every five months. It's not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients.

Responsibilities

Voted one of South Carolinas Best Places to Work in 2021 and 2023, Inc 5000 Fastest Growing Companies List 10 years running, and we have an outstanding reputation for best-in-service and state-of-the-art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement), and most importantly, the people you work with daily.

If, after reading all this, it sounds like a career and the company for you, then what are you waiting for? Apply now!