Loan Operations Process Governance Lead at Fulton Bank – Remote, Pennsylvania

Requisition ID: 2025-22822
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
Remote
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the ability to be onsite at our location in East Petersburg, PA on a quarterly basis.

This role is responsible for working with functional area leaders to develop, maintain, and enhance operational processes, procedures, and controls within Loan Operations. This role works closely with additional functional areas throughout the organization including lines of business, Compliance, Audit, and Risk teams to ensure alignment with regulatory requirements, internal policy expectations, and internal risk frameworks.

Responsibilities

• Own the lifecycle of Loan Operations Procedures, including documentation, updates, reviews and version control to ensure all procedures are complete, accurate, and updated as necessary to align with roles and functions within the Operating Model, internal policies, and regulatory requirements
• Work closely with SMEs and business partners to ensure procedures reflect current workflow and document changes resulting from automation, LOS/Core changes, or regulatory requirements
• Ensure approval processes for all changes to procedures are followed and adequately documented
• Work with HR Partners to ensure that process updates are communicated clearly to loan operations teams and incorporated into workflows, procedures, and corresponding trainings as necessary
• Maintain Risk and Control Assessments and actively monitor key controls particularly relating to data quality, collateral management, loan boarding, transaction processing, specialty servicing and exceptions
• Participate in Operational Risk Reviews for system or process changes and participate in all applicable Change Advisory Boards to present and assess risks associated with changes within or affecting Loan Operations
• Work with business units to ensure all action plans to address operation gaps or deficiencies are implemented timely, while maintaining any necessary updates to procedures to document necessary actions
• Participate in process redesign initiatives with line of business leaders to address changes resulting from new regulations or policies
• Work with stakeholders to identify inefficiencies, develop streamlined workflows, and implement process improvements and corresponding trainings that maintain compliance
• Monitor the effectiveness of implemented changes and completed trainings, gathering feedback from teams to identify any issues or areas for further improvement
• Maintain thorough and accurate records of all changes and conducted trainings, including process redesigns, procedure updates, and compliance documentation
• Provide regular updates to management on the status of change initiatives, highlighting successes, challenges, and recommendations for future improvements

Qualifications

Education

High School Diploma or equivalent. Specialty: general studies. (Required)

Bachelor's Degree or the equivalent experience. Specialty: Business Management. (Preferred)

Required Experience

3 or more years loan operations, loan servicing, or lending compliance.

3 or more years proven experience documenting procedures ensuring alignment with bank policy and regulatory compliance.

Preferred Experience

1 or more years demonstrated experience in facilitating training on process requirements and changes as implemented.

1 or more years facilitating process redesigns and collaborating across departments such as compliance and operations, and using data analytics to monitor effectiveness and operational performance.

Knowledge, Skills, and Abilities

• Strong understanding of banking regulations and policies that affect loan operations, with the ability to interpret and apply regulatory changes effectively (Preferred)
• Ability to analyze current workflows, identify areas for improvement and training needs, and develop streamlined processes in collaboration with SMEs and business leaders (Preferred)
• Knowledge of change management frameworks and methodologies to guide the organization through regulatory or policy-driven transformations (Preferred)
• Strong communication skills to collaborate with Compliance, Risk and Audit teams, line of business leaders, and other stakeholders, ensuring alignment and clarity on changes and effectively delivering to Loan Operations team (Required)
• Attention to detail and organizational skills to update procedures and documentation accurately and in a timely manner, reflecting changes in regulations or processes. (Required)
• Ability to manage multiple projects simultaneously, meeting deadlines for process redesigns, compliance updates, and procedure documentation (Preferred)
• Familiarity with Risk and Control Assessment Frameworks (Preferred)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.