Patient Relations Assistant/UKHC in Lexington, Kentucky at University of Kentucky
Job Function: Medical
University of Kentucky
Lexington, Kentucky, 40502, United States
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Job Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Specific Questions
Applicant Documents
Required Documents
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE46518 |
| Working Title | Patient Relations Assistant - Primary Care and Urgent Care at UKHC Fountain Court |
| Department Name | M1000: Community Based Practice |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. |
| Shift | Monday – Friday, Day Shift; primarily 8:00 am – 5:00 pm (40 hrs/wk); holidays and weekends as needed |
| Job Summary | This position is located off-campus in Lexington, KY at UKHC Fountain Court. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records. |
| Skills / Knowledge / Abilities | The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | 3.5 years of experience required |
| Deadline to Apply | 08/22/2024 |
| University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please choose the answer that best describes your years of paid, full-time employment experience using patient registration systems in a clinical environment.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * Please choose the answer that best describes the number of years of paid, full-time employment experience you have scheduling patients for a physician.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * Please select the response that best represents your years of paid, full-time employment experience in a hospital/clinic setting.
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * How many years of paid work experience do you have in customer service?
- None
- Some, but less than 1 year
- More than 1 year, up through 3 years
- More than 3 years up through 5 years
- More than 5 years
- * How many years of paid work experience do you have in patient registration?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years up through 5 years
- More than 5 years
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question)
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
Applicant Documents
Required Documents
- Resume
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Job Location
Lexington, Kentucky, 40502, United States
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