Solutions Engineer (Romania) in Bucharest, București at PDQ
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Job Description
About PDQ
PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates, a top-tier global PE fund. SimpleMDM and SmartDeploy are powered by PDQ.
System Administrator / Solutions Engineer – Connect, Deploy, Inventory (Bucharest, Romania)
PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global PE companies.
PDQ's Mission: We make device management simple, secure and pretty damn quick.
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
Highlights:
- €1700 – €2200+ monthly net, depending on experience
- Flexible Paid Time Off
- Four-day work week (either Mon-Thurs or Tues-Fri as assigned, 8 am-5 pm or 7 am-4 pm EEST/EET)
- Paid Holidays
Job Description:
CODA Intelligence, powered by PDQ, is seeking a Solutions Engineer to help support PDQ’s flagship endpoint management products, helping other system administrators like yourself with PDQ Connect (our agent-based, cloud-based tool) and PDQ Deploy and Inventory (our agentless on-prem tool).
Because Deploy and Inventory rely heavily on a functional networked ecosystem, you will experience various environments and setups, some sophisticated and some not. We are looking for people who are more than just familiar with our products—you will bring a solid customer-centric, troubleshooting sysadmin background and want to grow with our company.
How you might spend your day:
- Assisting PDQ customers with questions and issues, typically through email but occasionally using remote access. You will work primarily with our stellar system administrator customers.
- Creating and maintaining documentation and content, including guides and KB articles. If you're comfortable on-camera, over Zoom, maybe even contribute to PDQ’s video library
- Being on the front line for bug reports to translate and deliver bad news for the Product and Engineering teams to tackle.
- Fielding feature requests and feedback from customers and internal departments that help guide PDQ’s Product and Engineering teams to make their products even more valuable.
- Lending a helping hand to other teams and departments by answering questions or collaborating on puzzles and problems.
- You will learn about the CODA Intelligence/PDQ Detect products for vulnerability scanning and remediation and partner with CODA teams to share insights into PDQ’s product intersections.
Who you are:
Fluent in English, both written and verbal. You will communicate with English-speaking customers and PDQ’s Solutions team in the United States. Ideal candidates will have professional experience with written English, as most of our troubleshooting with end users is via email. Collaboration across the company is done via written/IM and verbal/Zoom communications.
Exceptional troubleshooting and problem-solving skills – you are going to be a better troubleshooter than most/all of your peers
Eager to learn and collaborative – You are the kind of person who, if you don't understand something, will Google it; when you don't know something, you learn it and share it with others
Thorough understanding of Windows, Active Directory, DNS, networking, credentials, Group Policy, and LAPS
Working knowledge of PDQ Connect, PDQ Deploy, and PDQ Inventory or similar agentless or agent-based Windows device management platforms.
Demonstrated experience with agent-based deployment solutions besides PDQ Connect (SCCM, ConnectWise Automate, Kaseya VSA, Intune, etc.)
Expert knowledge of how to silently install/deploy Windows applications in a variety of ways outside of using PDQ products
Demonstrable experience with security scanning and remediation software (MS Defender, Tenable, Nessus, Rapid7, etc.)
Scripting experience using PowerShell (or Bash or Python)
Nice to have: Experience using macOS or iOS, even through personal devices.
Tools we use:
- Zendesk
- Office 365
- Slack
- Linear
- Notion
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.