Where is this Central Phone Receptionist job located?

Allentown, Pennsylvania, 18101, United States

What type of employment is offered for this Central Phone Receptionist role?

Full-time or part-time position

What is the expected salary for this Central Phone Receptionist job?

Compensation will be discussed during the hiring process.

How can I apply for the Central Phone Receptionist position at Good Shepherd Rehabilitation Network?

You can apply directly through the application link provided.

Central Phone Receptionist at Good Shepherd Rehabilitation Network

** This is an in-person position at our South Allentown main campus. **

JOB SUMMARY
- Answers and appropriately directs phone calls or provides information received from Good Shepherd’s main outside Customer Service Phone lines. Greets visitors and provides customer service needs to all who enter the building. Provides clerical support regarding additional assigned tasks.
ESSENTIAL FUNCTIONS
- ASSISTS CUSTOMERS ENTERING THE FACILITY
  - By addressing their needs and directing them to their proper destination.
  - By working with all Hyland Center departments handling customer service requests.
- FACILITATES TELEPHONE CALLS MADE TO THE FACILITY’S MAIN TELEPHONE NUMBERS & DISTRIBUTES INFORMATION
  - By routing calls directing calls to their proper recipient/destination.
  - Employs excellent interpersonal communication skills.
  - Utilizes hospital’s computer systems effectively.
- MAINTAINS SAFE AND HEALTHY WORK ENVIRONMENT WITHIN THE FACILITY
  - By assisting with coordinating all outside phone calls, keeping up-to-date emergency numbers, department directories, and key personnel directories so as to be able to appropriately route incoming calls and provide accurate information.
- COMPLETES ADMINISTRATIVE CLERICAL PROJECTS
  - By efficiently and accurately completed additional assigned administrative tasks that might be assigned to occur in-between phone calls, including receiving FAXs and distributing to appropriate locations
- CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT
  - By addressing work duties and concerns of customers in an effective and positive manner.
- CONTRIBUTES TO TEAM EFFORT
  - By accomplishing related results as needed.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
  - Work Experience
    - 2-4 years of experience as a receptionist preferred
  - Licenses / Certifications
    - N/A

Central Phone Receptionist at Good Shepherd Rehabilitation Network – Allentown, Pennsylvania

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