ASSISTANT LOGISTICS COORDINATOR at Opto International Inc – Wood Dale, Illinois

About OPTO
OPTO designs and manufactures retail fixtures for domestic and international markets. We are a design-led company driven by innovation, a passion for helping our clients succeed, and communication. Our team applies creative thinking across customer proposals, product development, and operations to deliver tailored retail solutions. The excitement, innovation, and passion from all of our team members allows us to curate the best solutions for any retail environment.

With in-house engineering and a responsive, collaborative culture, we adapt quickly to customer needs and provide industry-leading speed and reliability, earning long-term partnerships through performance and trust.

Job Summary

We are seeking a detail-oriented Assistant Logistics Coordinator to support the seamless delivery of our products from origin to destination. In this role, the successful candidate will enhance logistics operations by coordinating with carriers, optimizing shipping and routing processes, and meticulously managing documentation and timelines from start to finish.

Key Responsibilities

• Coordinate daily shipments with carriers (e.g., UPS, FedEx) to ensure timely deliveries.
• Track shipments proactively, provide stakeholder updates, and troubleshoot delays.
• Prepare and manage customs documentation to ensure compliance with international shipping regulations.
• Support the filing, tracking, and resolution of freight claims with carriers and internal teams.
• Review and reconcile freight invoices for accuracy, resolving any discrepancies.
• Address shipping-related customer inquiries via phone and email, delivering prompt and professional service.
• Generate accurate freight and dimensional estimates to support sales quotes and operational planning.
• Identify and suggest improvements to shipping and logistics processes to enhance efficiency and reduce costs.
• Collaborate with warehouse, sales, and customer service teams to ensure seamless order fulfillment.

Required Skills

• Keen attention to detail for error-free documentation and process management.
• Excellent verbal and written communication skills for stakeholder coordination.
• Resourceful approach to troubleshooting shipping delays and logistical issues.
• Flexibility and composure when managing the variables of daily logistics.
• A genuine commitment to customer satisfaction and service excellence.
• Superior organizational skills to handle concurrent shipments and detailed records.
• Proficiency with shipping carrier platforms and logistics management systems.
• Working knowledge of international trade compliance and customs procedures.

Qualifications

• High School diploma or equivalent; Bachelor’s degree in Logistics, Supply Chain Management, or related field is a plus.
• Previous experience in logistics coordination, shipping, or a related role.
• Proficiency in Microsoft Office Suite and willingness to learn shipping software applications.
• Familiarity with ERP systems (Enterprise Resource Planning) is preferred.

Physical Requirements

• Ability to lift and move packages up to 50 pounds is required.
• Comfortable working in both office and warehouse settings.

Working Conditions

• This role primarily operates within an office environment but may involve occasional visits to warehouses or shipping facilities.
• Regular collaboration with warehouse staff, carriers, and customers.

Accessibility Accommodation Statement

OPTO is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. If you (or another applicant you know) require assistance accessing or reading this job posting or need accommodations during the application process, please contact careers@optosystem.com. OPTO will provide reasonable accommodations to ensure equal access to the application process in accordance with applicable state and federal law.

Equal Employment Opportunity Policy

OPTO is an equal opportunity employer. OPTO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.