Full-Time Funeral Arranger (Bilingual – Spanish or Chinese Required) at Cypress Lawn – Colma, California

At Cypress Lawn Funeral Home, we have proudly served our community since 1892. Our work is grounded in respect, reverence, historical enrichment, and exceptional experiences. Every family we serve is met with compassion, professionalism, and thoughtful guidance during life’s most meaningful moments.

We are seeking a Full-Time Funeral Arranger who is bilingual in Spanish or Chinese and who brings empathy, cultural awareness, and confidence to a highly visible and impactful role. This position is ideal for someone who thrives in a service-driven environment and is passionate about supporting families with care, clarity, and dignity.

Position Overview

The Funeral Arranger plays a critical role in guiding families through the funeral and memorialization process. Working collaboratively with licensed funeral directors and cross-functional teams, this role ensures services are seamless, personalized, and aligned with Cypress Lawn’s high standards of excellence.

You will serve as a trusted guide—listening carefully, coordinating details, and ensuring each family’s expectations are not only met, but exceeded.

Key Responsibilities

• Meet with families to listen, guide, and assist in arranging personalized funeral and memorial services
• Clearly explain service and merchandise options with cultural sensitivity and professionalism
• Arrange, conduct, and assist with funeral, memorial, chapel, church, and cemetery services
• Prepare and accurately complete all documentation related to funerals, cremations, permits, death certificates, obituaries, and internal records
• Process and file Death Certificates, Interment/Cremation Permits, and required regulatory paperwork in accordance with California law
• Create, maintain, and manage complete and accurate family case files
• Coordinate service details with clergy, celebrants, cemeteries, military or fraternal organizations, and other participants
• Collaborate closely with preparation, administrative, service, and cemetery teams to ensure seamless execution
• Assist with chapel and graveside setup and breakdown, including seating, flowers, ceremonial items, and personal keepsakes
• Deliver flowers, urns, caskets, photos, and memorial items with care and discretion
• Drive funeral vehicles and assist with transportation logistics as needed
• Answer phones, respond to inquiries, and perform data entry with accuracy and timeliness
• Participate in community events and special functions that support Cypress Lawn’s mission and reputation
• Ensure full compliance with all professional, municipal, state, and federal regulations
• Represent Cypress Lawn with warmth, professionalism, and integrity at all times
• Perform other duties as assigned in support of operations and family care

Why Cypress Lawn

• A legacy organization with over 130 years of trusted service
• A culture rooted in teamwork, compassion, and excellence
• Meaningful work that truly impacts families and the community
• Opportunities for professional growth and long-term career development
• Competitive compensation and benefits (details discussed during the interview process)

Qualifications

• High School Diploma or GED required
• Fluency in Spanish or Chinese (spoken) is required; English fluency required
• Prior experience in funeral service, hospitality, healthcare, or a professional customer-service role strongly preferred
• Excellent interpersonal skills with the ability to build trust and rapport quickly
• Strong computer proficiency and comfort with data entry and case management systems
• Ability to multitask, stay organized, and work calmly under pressure
• Deep respect for the sensitive and emotional nature of funeral service
• Confident communicator, comfortable speaking with families and groups
• Valid California driver’s license with a clean driving record
• Ability to lift at least 50 lbs and assist with physical aspects of services
• Availability to work weekends and a flexible schedule as business needs require

Work Environment & Physical Requirements

• Duties are performed in both office and service environments, including chapels, churches, and cemetery grounds
• Outdoor work may involve exposure to varying weather conditions and uneven terrain
• Regular standing, walking, bending, and light lifting are required
• Must follow all safety procedures and protocols

If you are bilingual, compassionate, detail-oriented, and seeking a career where your work truly matters, we invite you to join the Cypress Lawn team.

Apply today and help us continue a legacy of care, dignity, and exceptional service.