Client Support in Manhattan, New York at jobtarget

Jobtarget is currently seeking a dedicated Client Support specialist to join our team full-time onsite. As a Client Support specialist, you will play a crucial role in ensuring client satisfaction and resolving any issues they may encounter.

• Strong communication skills to effectively interact with clients and address their needs.

• Problem-solving abilities to troubleshoot issues and provide timely solutions.

• Attention to detail to accurately document client interactions and reported problems.

• Technical proficiency to navigate support systems and assist clients with software-related inquiries.

• Ability to work efficiently in a fast-paced environment and handle multiple client requests simultaneously.

• Collaborative mindset to coordinate with internal teams and ensure seamless client experience.

• Provide exceptional customer support to clients, addressing inquiries and issues in a professional manner.

• Resolve client complaints effectively and escalate complex issues to the appropriate channels for timely resolution.

• Document all client interactions and reported problems accurately for future reference and analysis.

• Collaborate with the technical team to troubleshoot software-related issues reported by clients.

• Lead client training sessions to ensure they are well-versed in using our products and services efficiently.

• Monitor client accounts proactively to identify any potential issues and address them before they escalate.