Telephone Operator-Cardiology Associates of Greater Waterbury at Waterbury Hospital – Waterbury, Connecticut

Position Summary:
We are seeking a friendly and professional Telephone Operator to join our team. The ideal candidate will provide essential switchboard duties, connecting callers with the appropriate extensions, relaying messages, and assisting with clerical tasks. This role acts as a key liaison between patients and medical staff, ensuring clear and timely communication.

Key Responsibilities:

• Courteously and efficiently answer all incoming calls, connecting callers to the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond promptly to emergency and urgent calls from patients, directing them to clinical staff as necessary.
• Perform telephone operator functions such as triaging, connecting, transferring calls, and setting up conference calls.
• Provide clear instructions on telephone procedures and report malfunctions to the appropriate parties.
• Offer a pleasant and helpful phone experience for all callers.
• Open and close the switchboard as scheduled.
• Manage the in-house paging system.
• Perform clerical duties as assigned to support departmental workflow.

Requirements:

• High school diploma or equivalent required.
• Minimum 1-3 years of office experience, preferably in a medical setting.
• Strong communication skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.