Technical Support Representative in Boca Raton, Florida at Electronic Payments Inc

Rapidly growing merchant services company seeks Technical Support Technician to work in a fast-paced phone support environment. Tasks include supporting our sales agents, resellers, and merchants via phone and successfully identifying, diagnosing, troubleshooting, and resolving technical complications for a full line of payment terminals, POS systems, and software products. Individuals will track, document, and oversee all assigned issues from start to closure. Must continuously deliver high-level support and efficiently resolve technical inquiries in order to guarantee end-user satisfaction and client retention. Individual will participate in our in-depth company and product training program.

Spanish Speaking Bilingual candidates a PLUS!!!

Candidates must be flexible and able to work weekend and/or evening hours. This position is based out of: Boca Raton, FL Office and Calverton, NY office.

Requirements:

· Provide world-class technical support via phone and email for merchants and ISO agents according to the Call Quality Standards.

· Demonstrate a positive, energetic and enthusiastic attitude contributing to a positive work environment.

· Technical support requiring diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues.

· Continuous training on all aspects of the business and position by making the best use of down time to review documentation and practice skills with provided equipment and resources.

· Properly and completely document all interactions and account changes for historical tracking.

· Evaluate and identify opportunities for continued training and development of necessary skills for the role.

· Adhere to company policies on time and attendance.

· Follow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately.

· Follow through on all open issues until they are resolved.

· Assist with special tasks and projects as assigned by the management team.

Comprehensive Benefits Package includes; PTO plus extra sick time, 401k with match and multiple options for Medical, including Dental and Vision.

Equal opportunity employer