JORY Restaurant Lead Server in Newberg, Oregon at Allison Inn & Spa

The Allison Inn & Spa is Oregon wine country's only full-service resort. Located within the breathtaking natural splendor of the Willamette Valley, The Allison Inn & Spa presents an unparalleled experience of a luxury resort.

JORY is the signature restaurant at The Allison Inn & Spa. Our creative fine dining menus accentuate the flavors of the Willamette Valley with a strong influence on seasonal, garden-to-table agriculture.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by our surroundings and community. We are dedicated to providing world class service and meaningful memories for our guests.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests:
  • greet guests with a smile
  • learn and use guest names
  • welcome returning guests
• Genuinely thank guests and invite them to return
• Consistently demonstrate teamwork by sharing responsibilities with a positive attitude
• Maintain confidentiality and respect the privacy of our guests at all times
• Interact professionally at all times with guests, suppliers, and your team members
• Support management and leadership business decisions
• Learn and comply with The Allison Inn & Spa policies and procedures
• Follow all safety policies and procedures

Duties and Responsibilities

The JORY Server will provide exceptional, personalized service to guests by consulting on menu selections, taking orders, serving food and beverages, and ensuring a gracious, attentive, and memorable dining experience.

• Maintain menu, ingredient, and preparation knowledge to confidently answer questions and provide tailored recommendations
• Use suggestive selling and upselling techniques to enhance the guest experience and maximize revenue
• Be skilled in food and beverage pairing
• Understand common food allergies and dietary requirements
• Monitor intoxication levels throughout restaurant and lounge and comply with all alcohol service regulations
• Serve as a liaison with front desk and restaurant managers for guests’ needs and comments
• Complete daily side-work, stocking lists, and cleaning duties
• Keep a neat, groomed, professional appearance as per The Allison guidelines; be in a proper, clean, well-maintained uniform at all times
• Maintain sanitation and cleanliness per Jory and Oregon state health guidelines
• Follow service guidelines through the complete meal service
• Any additional duties assigned by management

In addition to the Server duties and responsibilities listed above, the Lead Server will be tasked with the following:

• Assist Managers and Maitre d’ in training new hires and in the ongoing training of existing team members
• Communication to the Server Team of policy and system changes, menus and ingredient information
• Monitor the service team’s completion of sidework; ensure sidework lists are kept up to date and communicate with managers when changes are needed
• Perform restaurant opening and closing duties
• Ensures service team compliance with health, safety, sanitation and alcohol awareness standards
• Collaborates with management in team building and coaching of service team individuals
• Be present on the restaurant floor when guests are seated
• Enforce regulations required to hold a valid Food Handlers Card
• Enforce regulations required to hold a valid OLCC permit
• Thorough knowledge of emergency procedures

Job Skills/Requirements/Qualifications

• Three years of restaurant service experience, including at least one year as a Server at The Allison Inn & Spa
• Expert level knowledge of food and beverage with familiarity with Willamette Valley wine
• Ability to effectively communicate with all team members
• Ability to read, write, and communicate in English
• Ability to follow both written and verbal instructions
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Minimum availability of four (4) days per week to include weekends, evenings, and holidays
• Ability to work a flexible schedule to include weekends, evenings and holidays
• Willingness to work long hours, irregular shifts, weekends, holidays, and blackout days
• Successfully pass a pre-employment background investigation
• Must have current Oregon Food Handlers permit
• Must have current OLCC permit, prior to first shift
• Adhere to The Allison Inn & Spa grooming and appearance standards, or ability to adjust appearance accordingly

Working conditions/Physical Requirements

• Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift
• Ability to reach shelves overhead, carry menus, supplies, and work at a quick pace.
• Use fingers to grasp, move, or assemble very small objects.
• Focus on one source of sound and ignore others.
• Use muscles to lift, push, pull, or carry heavy objects up to 25 pounds.
• Ability to effectively communicate with all team members by speaking clearly so listeners can understand, as well as understand the speech of another person.
• See details of objects that are less than a few feet away.