Senior Director - Engineering Operations in at Ellkay LLC

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description:

The Senior Director of Operations serves as a force multiplier who ensures that the technology organization executes with clarity, alignment, and urgency. Acting as Chief of Staff, this leader drives cross-functional workstreams, translates the CTO's strategic priorities into actionable plans, and holds the organization accountable to outcomes. This is a senior individual contributor and organizational leader role for someone with exceptional operational acumen, executive presence, and a systems-thinking mindset.

Essential Duties & Responsibilities:

• Strategic Planning & Prioritization: Partner with the CTO to define quarterly and annual priorities; translate strategy into roadmaps and OKRs that the technology organization can execute against.
• Workstream & Portfolio Oversight: Maintain a master view of all technology workstreams; identify bottlenecks, dependencies, and risks; escalate proactively and remove blockers.
• Operating Cadence: Design and lead the CTO's operating rhythm — weekly leadership team meetings, monthly business reviews, quarterly planning cycles, and all-hands meetings.
• Cross-Functional Execution: Own cross-functional initiatives that span engineering, product, data, security, and business teams on behalf of the CTO.
• Executive Communications: Prepare executive-level communications including board materials, investor briefings, and internal strategy memos.
• CTO Proxy: Act as a trusted proxy for the CTO in internal meetings when appropriate; represent the CTO's perspective with authority and accuracy.
• Operational Excellence: Drive continuous improvement of team operating processes, tools, and norms across the technology organization

Qualifications:

• 10+ years of experience in technology strategy, operations, consulting, or program leadership
• Proven ability to drive large, complex cross-functional initiatives from planning through delivery.
• Experience in healthcare IT, SaaS, or regulated technology environments strongly preferred.
• Exceptional executive communication skills — written, verbal, and presentation — with the ability to influence at the C-suite level.
• Strong analytical mindset; comfortable with data, metrics, powerpoint presentations and building business cases.
• High EQ and political acumen; skilled at building relationships and navigating organizational dynamics.
• Familiarity with Agile, OKR frameworks, and enterprise program management practices.
• Bachelor's degree required; MBA or advanced degree in a relevant field preferred.

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

• Medical, Dental, and Vision benefits
• Employer-paid Life and LTD
• 401k w/ matching – once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Generous FTO
• Remote work options
• Employee Discounts
• Parental Leave
• Gym membership / Exercise class stipends

Our awesome culture includes:

• Working with talented, collaborative, and friendly people who love what they do
• Professional growth within
• Innovation environment
• On site in HQ Free daily lunches

Awards:

• 2025 Top Workplaces Employee Appreciation
• 2025 Top Workplaces Employee Well-Being
• 2025 Top Workplaces Professional Development
• 2025 Top Workplaces Leadership
• 2026 USA Today Top Workplaces
• 2026 NJ Top Workplaces

Additional information

At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.