Bellperson in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Bell Person is responsible for providing courteous, efficient, and personalized service to hotel guests by assisting with luggage handling, guest arrivals and departures, and general guest support. This role plays a key part in creating a positive first and last impression while supporting Front Office operations and enhancing the overall guest experience at a full-service hotel.

What You'll Do

• Guest Arrival & Departure Services
• Greet guests promptly and professionally upon arrival.
• Assist guests with luggage handling, delivery to guest rooms, and vehicle unloading/loading.
• Escort guests to rooms and explain hotel features, amenities, and services.
• Assist with guest departures, retrieving luggage and coordinating transportation as needed.

Guest Assistance & Hospitality

• Provide guests with directions, recommendations, and general information about hotel amenities and local attractions.
• Respond promptly and courteously to guest requests or inquiries.
• Assist guests with special needs, packages, or deliveries.
• Maintain a friendly, professional, and service-oriented demeanor at all times.

Transportation & Valet Coordination

• Coordinate with valet services or transportation providers as needed.
• Assist guests with arranging taxis, rideshares, or shuttle services.
• Monitor guest drop-off and pick-up areas to ensure safety and organization.
• Support traffic flow and curbside operations during peak periods.

Safety, Security & Property Care

• Handle guest luggage and property with care and attention to detail.
• Report suspicious activity, safety hazards, or guest concerns to management immediately.
• Follow hotel security procedures when entering guest rooms or handling guest belongings.
• Assist with emergency procedures and guest evacuations if necessary.

Team Collaboration & Communication

• Work closely with Front Desk, Concierge, Valet, and Housekeeping teams.
• Communicate guest requests, room issues, or service needs to appropriate departments.
• Assist with group arrivals, VIP guests, and special events.
• Support Front Office operations during high-volume periods.

Additional Responsibilities

• Maintain cleanliness and organization of the bell stand, luggage storage areas, and entrance.
• Assist with package handling, storage, and delivery.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous hospitality, guest service, or bell service experience preferred.
• Experience working in a full-service hotel environment preferred.
• Knowledge of local attractions and transportation options preferred.

Required Skills and Abilities

• Excellent customer service and communication skills.
• Ability to lift, carry, push, or pull luggage and packages (up to 50 lbs.).
• Ability to stand, walk, and remain active for extended periods.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.

Other Qualifications

• Ability to work flexible schedules including nights, weekends, and holidays.
• Valid driver's license preferred.
• Commitment to providing exceptional guest service.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

?All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.