Analista de Customer Success Sênior - Expansão/Retenção in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Customer Success Sênior - Expansão/Retenção based in Brazil.

This role is focused on driving customer growth, retention, and revenue expansion through strategic account management.
You will manage a high-value customer portfolio, building trusted relationships and identifying opportunities for long-term business impact.
The position combines Customer Success expertise, commercial strategy, data-driven decision-making, and consultative selling.
You will work closely with customers and internal teams to maximize product adoption, renewals, and expansion opportunities.
This is an opportunity to influence customer outcomes while contributing directly to recurring revenue growth in a SaaS environment.
The role is ideal for professionals who enjoy balancing relationship-building with strong commercial ownership and measurable results.

The Senior Customer Success Analyst will be responsible for managing strategic customer relationships, protecting recurring revenue, and identifying opportunities to increase customer value through consultative account management.

• Manage a strategic customer portfolio with direct responsibility for recurring revenue indicators, retention, and expansion.
• Lead contract renewal negotiations, cancellation prevention strategies, and account growth initiatives.
• Identify upsell, cross-sell, and product adoption opportunities by connecting customer needs with available solutions.
• Build consultative relationships with stakeholders and decision-makers, understanding business goals and influencing growth strategies.
• Use data, performance indicators, and business context to prioritize opportunities and maximize portfolio results.
• Develop and execute commercial strategies to increase customer revenue throughout the lifecycle.
• Collaborate with Customer Success partners and cross-functional teams to deliver value and improve customer outcomes.
• Monitor account health, identify risks, and proactively create action plans to strengthen customer relationships.
• Support continuous improvement of customer engagement and revenue expansion processes.

The ideal candidate is a customer-focused professional with strong SaaS experience, commercial mindset, and proven success managing strategic accounts.

• Experience managing strategic customer portfolios with significant recurring revenue responsibility in SaaS companies.
• Proven track record in contract renewals, upsell, cross-sell, and revenue growth initiatives.
• Experience leading complex negotiations with decision-makers and multiple stakeholders.
• Ability to combine long-term relationship management with strong commercial performance goals.
• Strong understanding of Customer Success, Account Management, Revenue, or SaaS growth strategies.
• Experience working with B2B SaaS business models.
• Ability to analyze customer data, identify opportunities, and make strategic recommendations.
• Strong communication, negotiation, and stakeholder management skills.
• Experience with CRM and customer management tools such as Salesforce, Gainsight, or similar platforms is a plus.
• Experience with Marketing, CRM, Sales, or business growth platforms is a plus.
• Previous experience in fast-growing technology companies is desirable.
• Interest in contributing to professional communities through knowledge sharing, events, mentoring, or similar initiatives is a plus.

• Remote work flexibility.
• Opportunity to work in a technology-driven environment focused on innovation and customer impact.
• Benefits designed to support physical, emotional, financial, occupational, and social well-being.
• Inclusive culture that values diversity, belonging, and collaboration.
• Opportunities for professional growth and continuous learning.
• Access to initiatives focused on development, knowledge sharing, and career evolution.
• Opportunity to work with strategic customers and contribute directly to business growth.
• Supportive environment that encourages autonomy, ownership, and innovation.