ServiceNow Solution Architect - CSM/FSM/SOM in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Solution Architect - CSM/FSM/SOM based in India.

This role offers the opportunity to design and deliver advanced ServiceNow solutions that help organizations optimize workflows, improve service experiences, and transform business operations. As a ServiceNow Solution Architect, you will work closely with stakeholders and technical teams to build scalable solutions across Customer Service Management, Field Service Management, and Service Operations Management. You will contribute to the architecture, configuration, integration, and enhancement of enterprise platforms while solving complex business challenges. The position combines technical expertise, strategic thinking, and customer-focused solution design within a collaborative global environment. You will play a key role in helping organizations maximize the value of their ServiceNow investments. This is an ideal opportunity for an experienced ServiceNow professional passionate about innovation, automation, and delivering impactful enterprise solutions.

The ServiceNow Solution Architect will be responsible for designing, developing, and implementing ServiceNow solutions while collaborating with business and technical stakeholders to deliver effective enterprise workflows.

• Design and implement ServiceNow solutions focused on CSM, FSM, and SOM capabilities, including work order management, scheduling, dispatch, and service operations.
• Collaborate with stakeholders to understand business requirements and translate them into scalable ServiceNow architectures.
• Develop and enhance custom applications, integrations, and platform components within ServiceNow environments.
• Configure and optimize ServiceNow event rules, CMDB relationships, and service mapping capabilities.
• Work with technical subject matter experts to gather environment information and support service mapping and operational workflows.
• Develop interfaces and user experiences tailored to different audiences, including custom applications and service portals.
• Build integrated logic and functional components using ServiceNow APIs and REST-based integrations.
• Support discovery, service mapping, certification management, Service Graph Connectors, and multi-source CMDB implementations.
• Configure and maintain MID servers, discovery processes, identification rules, and infrastructure/application patterns.
• Prevent duplicate configuration items through effective CI identification strategies.
• Extend horizontal discovery capabilities through custom infrastructure and application patterns.
• Support pattern migration between environments and ensure reliable Service Mapping implementations.
• Provide technical guidance, troubleshooting, and architectural recommendations to improve platform performance and business outcomes.

The ideal candidate is an experienced ServiceNow professional with strong solution architecture skills, deep platform knowledge, and the ability to design enterprise-grade solutions.

• Proven experience as a ServiceNow Solution Architect with expertise in CSM, FSM, and SOM modules.
• Strong understanding of ServiceNow integrations and enterprise application architecture.
• Ability to design and implement FSM, CSM, and SOM solutions aligned with business requirements.
• Experience developing ServiceNow applications, portals, interfaces, and reusable platform components.
• Strong knowledge of REST integrations, APIs, web services, and distributed application architectures.
• Experience with ServiceNow Discovery, Service Mapping, and CMDB management.
• Understanding of credential-based and credential-less discovery processes.
• Experience configuring and managing MID servers.
• Proficiency in command-line tools used for Service Mapping activities.
• Experience creating and managing custom infrastructure and application patterns.
• Knowledge of identification rules, CI relationships, and multi-tier service discovery.
• Ability to collaborate effectively with technical teams, business stakeholders, and customers.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently in a remote, global team environment.

• Fully remote work opportunity based in India.
• Opportunity to work on complex enterprise ServiceNow transformation projects.
• Collaboration with global teams and experienced technology professionals.
• Exposure to innovative workflows, automation, and enterprise service solutions.
• Professional growth opportunities within a ServiceNow-focused environment.
• Inclusive and collaborative workplace culture that values diverse perspectives.
• Opportunity to contribute to impactful customer solutions and digital transformation initiatives.
• Supportive environment focused on learning, innovation, and career development.