Project Manager - Client Stewardship in Akron, Ohio at LUZCO Technologies

Engineering excellence, built on people-first values.

At LUZCO, we’re more than an engineering firm — we’re a familia. We pair technical excellence with a culture rooted in respect, flexibility, and genuine care for one another. Here, you're known by name, supported as a whole person, and encouraged to bring your authentic self to work with competitive benefits, and the flexibility to support life both inside and outside of work.

We’re proud to be a 2025 and 2026 Best Place to Work in St. Louis and a woman-owned, minority-owned boutique firm, delivering impactful engineering solutions in a workplace where people feel valued and empowered to grow.

Why You’ll Love LUZCO

• Benefits that take care of you: Top-notch medical, dental, and vision insurance; a competitive 401k match; generous PTO; student loan repayment assistance; and an employee recognition platform that celebrates your wins big and small.
• Flexibility that fits your life: We get that life doesn’t always stick to a schedule. You’ll work with your supervisor to create a schedule that’s flexible and works for both you and the team.
• Diversity that fuels innovation: Our team brings together a wide range of backgrounds, perspectives, and experiences. That diversity isn’t just something we talk about; it’s what drives our creativity and helps us find better ways to solve problems.
• Growth that feels personal: Whether you’re continuing your education, earning new certifications, or stepping into new challenges, we’re here to help you grow in the direction that’s right for you. You’ll collaborate with experienced mentors and leaders who want to see you succeed.
• A culture that gives back: We’re passionate about our communities. Every year, we dedicate paid time off for volunteering and encourage our team to use their talents to make a difference whether that’s mentoring students, serving local nonprofits, or getting hands-on in community projects.
• A workplace that feels like you: We keep things relaxed and welcoming. Expect weekly happy hours, team lunches, a stocked kitchen, dogs in the office, and a casual dress code. It’s a space where you can be yourself and do your best work.

The Role

The Account Manager serves as the primary relationship owner for assigned clients, ensuring a positive client experience and long-term account health. This role is responsible for understanding client needs, maintaining awareness of contractual commitments, identifying potential risks, and fostering strong communication between clients and internal teams.

Unlike a project management role focused on day-to-day execution, the Account Manager takes a higher-level view of the client relationship focusing on satisfaction, alignment, strategic planning, and long-term partnership growth.

What Your Day Will Look Like

• Serve as the primary point of contact and trusted advisor for assigned client accounts.
• Build and maintain strong, long-term client relationships based on trust, transparency, and accountability.
• Develop a deep understanding of client contracts, scopes of work, service expectations, and business objectives.
• Facilitate regular client meetings, executive check-ins, and business reviews to ensure alignment and satisfaction.
• Monitor account health, client feedback, and potential risks, proactively addressing concerns before they escalate.
• Collaborate with internal leadership, project teams, and support functions to ensure client expectations align with service delivery.
• Communicate client feedback and opportunities for improvement to internal stakeholders.
• Support contract renewals, account growth opportunities, and strategic planning efforts.
• Maintain accurate documentation of account history, key decisions, and client preferences.
• Partner with finance and operations teams regarding forecasting, invoicing, and contract-related discussions.
• Advocate for both the client and internal teams by balancing expectations, capacity, and contractual commitments.
• Ability to travel approximately 25% to foster strong client partnerships, support key meetings, and maintain account success.

What You'll Bring to the Familia

Essentials to Succeed:

• Bachelor's degree and at least 5 years of experience in the electric utility industry.
• Demonstrated success managing client relationships and serving as a trusted business partner.
• Strong understanding of contracts, scopes of work, service agreements, and client expectations.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations, build consensus, and influence without direct authority.
• Strong organizational skills with the ability to manage multiple priorities and stakeholders.
• Experience using Microsoft Office applications including Outlook, Teams, Excel, Word, and SharePoint.
• Valid driver's license.

What Will Make You Stand Out:

• Experience supporting utility clients, capital programs, or regulated industries.
• Familiarity working alongside project managers, project controls, or service delivery teams.
• PMP, CAPM, contract management, client relationship management, or leadership training.
• Experience presenting to executive-level stakeholders and facilitating strategic discussions.

Ready to Make an Impact? We know you might not check every single box on the job description—and that’s totally fine. At LUZCO, we care about potential, collaboration, and diverse perspectives. If you’re passionate about joining a supportive and innovative team, we encourage you to apply and show us what you can bring to the familia.