Air Export Coordinator in Torrance, California at Fracht USA

• Contact shippers to arrange pickups and obtain all necessary documentation.
• Book shipments and discuss and confirm rates with airlines.
• Ensure regulatory conditions are met, and precise documentation, including transit documents and customs clearances, exists for shipments.
• Ensure documentation is precisely processed, distributed, and discharged to carriers, forwarders, customers and agents in a timely manner.
• Prepare all significant data entry and confirmation of essential milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Prepare timely management information and reports as specified and requested by the Branch Manager.
• Negotiate shipping rates and submit to Branch Manager for approval when necessary to be competitive.
• Responsible for quoting inland and airfreight shipments.
• Responsible for reliable communication and customer service as needed with a focus on air export compliance to meet client needs and expectations.
• Understand the processes, documentation, and terminology involved in air freight from time of purchase order issuance through the delivery of the cargo.
• Continuously review of freight costs to establish cost savings within the supply chain
• Responsible for accurate documentation on shipments and documents to meet all customer SOP requirements: booking approvals, executing delivery and ensuring proper invoicing, billing and filing. (i.e. AES, KSMS, DGD, approvals)
• Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Performs other related duties as assigned by management.

• Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training.
• Minimum 2-3 years of experience in Air Export.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
• Strong organizational skills with the ability to multitask and prioritize

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion