Automotive Service Manager in Fairfax, Virginia at DARCARS Automotive Group

$180,000 – $250,000+ Annual Earning Potential (Based on Experience)

Volvo of Fairfax, part of the DARCARS Automotive Group, is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand.

This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department.

If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.

• Lead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retention
• Drive performance through key service metrics, including:
  • Repair order growth
  • Technician productivity and efficiency
  • Sales per repair order
  • Warranty performance and comeback reduction
  • Customer satisfaction and retention
• Recruit, train, coach, and develop service advisors and technicians
• Create a positive, performance-driven culture focused on accountability and teamwork
• Resolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expect
• Develop and execute strategies to achieve departmental goals and financial objectives
• Maintain budgets, expense controls, and operational standards
• Ensure compliance with all manufacturer, federal, state, and local requirements
• Foster strong collaboration between service, parts, and sales departments

• 4+ years of automotive service technical experience
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
• Proven track record of increasing revenue, productivity, and customer satisfaction
• Strong leadership, coaching, and team-building skills
• Excellent communication, organizational, and problem-solving abilities
• Experience managing dealership service operations and performance metrics
• Luxury automotive experience preferred
• Body Shop experience is a plus

• $150,000 – $220,000+ earning potential
• Leadership role with significant operational responsibility
• Established customer base and strong market presence
• Support from one of the region's largest and most respected dealership groups
• Comprehensive medical, dental, and vision benefits
• 401(k) with company participation
• Employee discounts on vehicles, parts, and service
• Career growth opportunities throughout the DARCARS dealership network
• Opportunities to support local community initiatives
• Work with a globally recognized luxury brand known for safety, innovation, and customer loyalty