Host in Colorado Springs, Colorado at Roadhouse Colorado Springs LLC

The role of the host is to lead the excitement of the Railyard Gaming + Gastropub experience, from the first impression to the last impression, through seating in the dining room, communicating with serving staff, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The Conductor will maintain professionalism in a positive environment, and uphold the quality standard of our service to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Duties include but are not limited to...

· Multitask with a sense of urgency, while maintaining consistency and accuracy

· Ensure guest safety by following all required safety processes and protocols

· Anticipate guest perception / needs

· Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)

· Answer phones with professionalism, effectively addressing guest questions and concerns.

· Answering phones and communicating with servers in regards to large parties.

· Giving guests accurate wait time estimates, setting up a waitlist.

· Know and communicate Railyard menu specials.

· Work with guests on website accessibility issues and general website troubleshooting

· Engage in professional communications with staff and guests

· Assist guests with knowledge of arcade directions.

· Providing customers with menus and answering any initial questions they may have.

· Optimizing seating at different tables to ensure even workload for wait staff.

· Mark the table in the RailYard that has been occupied on the floor plan, reset when tables are cleared.

· Greeting customers as they walk into the restaurant, Helping guests and guiding them to their table.

· Accommodates any special needs to guests, i.e. boosters, highchairs, disabilities.

· Effectively seat guests in RailYard to balance workload for RailYard Reps

· Communicate via walkie with Expediting Dept for assistance when needed

· Must adhere to liquor laws and alcohol policies

· Pre-bus and keep up with overall cleanliness of RailYard.

· Maintain facility cleanliness inside and out, including debris in walk ways, re-setting, restrooms, lobby and patio

· Complete side-work as assigned

· Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties

· Trash removal

· Teamwork, assisting with all other departments as needed.

· Perform other duties as assigned

Experience and Education:

· Basic math skills

· Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.

· No previous experience necessary

· Prior Hosting experience is a plus

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.