IT Intern in Golden, Colorado at Parkson Corp.

Location:

Golden, CO

General Description:

Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person’s success will be dependent on having a current mindset with regards to IT while supporting customers via a Helpdesk Ticket System for hardware/software related incidents onsite. Ultimately this position requires a detail-oriented individual with excellent communication and organizational skills to work in collaboration with the Helpdesk Technician.

Essential Functions:

• Install, configure, upgrade, and restore PCs.
• Configure and service mobile devices.
• Troubleshoot and solve computer problems.
• Understand the ins and outs of multiple operating systems.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Perform onsite technical analysis of hardware/software/network issues in assistance with IT Team and/or vendors for resolution.
• Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Maintain an inventory of all in production computer systems along with new and spare computers and accessories.
• Secure all computers and accessories in IT Room and be responsible for key and entry into room.
• Ensure all computer related incidents and issues onsite are forwarded to helpdesk and documented appropriately.
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Education:

Bachelor's degree in Computers or studying toward a degree or certification in an IT related field.