Chief Administrative Officer in Lakeport, California at LAKE COUNTY TRIBAL HEALTH CONSORTIU

TITLE: CHIEF ADMINISTRATIVE OFFICER
DEPARTMENT: ADMINISTRATION
SUPERVISOR: CHIEF EXECUTIVE OFFICER
CLASSIFICATION: EXEMPT FULL-TIME

POSITION SUMMARY:
Under the direction of the Chief Executive Officer, the Chief Administrative Officer (CAO) is a key member of the executive leadership team responsible for the effective administrative, operational, and business functions of the organization. The CAO ensures alignment of day-to-day activities with the clinic’s strategic goals, regulatory compliance, and mission to provide high-quality, culturally sensitive healthcare services to the Native American community and surrounding populations. The CAO works collaboratively with all Department Directors, oversees non-clinical operations, and plays a critical role in organizational planning, workforce management, risk oversight, and system optimization.

ESSENTIAL JOB FUNCTIONS:
Organizational Leadership and Administration
• Provide oversight and direction for administrative functions including non-clinical operations, compliance, facilities, human resources coordination, risk management, IT systems, and support services.
• Assist the CEO in strategic planning and execution of organizational goals and initiatives.
• Develop and implement policies, procedures, and workflows that enhance efficiency, patient satisfaction, and compliance.
Departmental Oversight and Collaboration
• Supervise the following department directors:
o Facilities & Maintenance, Safety & Security, IT, Compliance Officer
• Support administrative managers to ensure alignment with organizational priorities and regulatory standards.
• Facilitate interdepartmental collaboration and communication to foster a cohesive, high-performing team culture.
• Serve as a liaison between administrative teams and the CEO, ensuring upward and downward communication of critical information and priorities.
Human Capital and Workforce Development
• Oversee collective staff performance management, training programs, and succession planning in partnership with Human Resources.
• Promote a workplace culture grounded in respect, cultural sensitivity, collaboration, and service excellence.
• Ensure workforce planning aligns with patient care demands and organizational capacity.
Compliance, Quality, and Risk Management
• Ensure organizational compliance with OSHA, HRSA, Medi-Cal and federal/state/local regulations.
• Lead or support internal quality improvement initiatives and audit readiness.
• Oversee management of incident reports, patient grievances, and risk mitigation protocols.
Operational Efficiency and Resource Management
• Analyze non-clinical organizational workflows, clinic utilization, and administrative processes to identify opportunities for improvement.
• Lead or collaborate on projects involving technology integration, infrastructure upgrades, and performance improvement.
• Ensure accurate and timely reporting of administrative metrics, performance evaluations, and efficiency reports.
Community Engagement
• Represent LCTHC in external forums and partnerships as appropriate.
• Promote trust and transparency between leadership and the community served.
Performs other job-related duties as assigned

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES:
Education:
• Bachelor's degree in Health Administration, Public Administration, Business Administration, or related field required.
• Master’s degree preferred (MPA, MBA, MHA, or equivalent).
Experience:
• Minimum of seven (7) years of progressive leadership experience in healthcare administration, including five (5) years of supervisory/management experience in a clinical or tribal health setting.
• Experience in Indian Health Service (IHS), Federally Qualified Health Center (FQHC), or rural healthcare environments strongly preferred.
Knowledge, Skills, and Abilities:
• Strong knowledge of healthcare operations, compliance, and regulations.
• Ability to lead cross-functional teams and navigate complex organizational systems.
• Demonstrated skills in strategic planning, staff development, performance management, and quality improvement.
• High emotional intelligence, tact, diplomacy, and ability to work with culturally diverse populations.
• Proficiency in EHR systems, patient scheduling software, Microsoft Office Suite, and data reporting tools.
• Excellent verbal and written communication skills.
Licenses/Certifications:
• Valid California driver’s license and reliable transportation.
Other:
• Must be able to work in a fast-paced environment with frequent interruptions and changing priorities.
• Availability to attend offsite meetings, training, or community events as needed.
All LCTHC employees are expected to:
-Provide the highest possible level of service to clients;
-Promote teamwork and cooperative effort among employees;
-Maintain safe practices; and
-Abide by the LCTHC policies and procedures as they may from time to time be updated.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting / Mobility: Approximately 85% of time is spent working at a desk. Balance of time (approximately 15%) is spent moving around work areas. Communication: Ability to effectively communicate with co-workers, Board members, members of outside agencies, in person, by telephone, and by email. Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork. Lifting / Carrying: Ability to occasionally lift and/or move objects weighing no more than 50 pounds. Stooping / Kneeling: Ability to access files/stock supplies in low cabinets and shelves. Reaching / Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies. Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. Work is performed in an office/clinic environment; continuous contact with other staff and the public.

INDIAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Lake County Tribal Health Consortium, Inc. adheres to all provisions of the Equal Employment Opportunities Act.

NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT: LCTHC is committed to maintaining a drug free and alcohol free workplace. LCTHC believes that a healthy, productive workforce free from the effects of drugs is very important to all employees and patients. Substance abuse is incompatible with the health, safety, efficiency and success of LCTHC. Employees who are under the influence compromise LCTHC’S interests, endanger their own and the health and safety of others and can cause a number of other work-related problems. As a condition of employment, each applicant receiving a job offer from LCTHC must take and pass a required drug screen test.

HIPAA Health Insurance Portability and Accountability:
This act was enacted to deal with three main areas with regard to patient information.
• Security of health information
• Standards of electronic transactions
• Privacy of individually identifiable health information

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Lake County Tribal Health is an At-Will Employer. Either the employee or LCTHC can terminate the employment at will, without advance notice, at any time, with or without cause.