Customer Service Supervisor / Lead in Knoxville, Tennessee at Blue Diamond Attachments LLC

Sales Support Supervisor

Process-Focused | Team Coach & Customer Success Leader

Build Better Processes. Coach Great People. Solve Problems.

Blue Diamond Attachments is seeking a friendly, tech-savvy Sales Support Supervisor to help lead and support our customer success team.

This role is perfect for someone who enjoys:

• Coaching and mentoring others
• Improving processes and workflows
• Solving problems and removing bottlenecks
• Supporting systems like Salesforce and ERP
• Creating structure, accountability, and consistency
• Helping customers and teammates succeed

This is not a high-pressure call center manager role. We are looking for a process-minded leader who can support the team, improve operations, and serve as the go-to resource for customer service problem solving.

What You’ll Do

• Coach and support Customer Service Representatives
• Help onboard and train new team members
• Build and improve customer service processes
• Support Salesforce and system workflow consistency
• Assist with escalated customer and dealer issues
• Coordinate with sales, operations, shipping, and product support
• Help track team performance and follow-up accountability
• Create training guides and process documentation

What We’re Looking For

• Friendly, approachable leadership style
• Strong organization and follow-through
• Process-focused mindset
• Strong communication and problem-solving skills
• Comfortable learning and teaching technology systems
• CRM expertise; Salesforce experience preferred
• Microsoft Office expertise: Excel, Outlook, Word
• Customer service leadership or team lead experience preferred

Why Join Blue Diamond?

• Competitive salary plus commission and performance bonuses
• Monthly profit-sharing bonuses that reward team success
• Comprehensive benefits package including health insurance, vacation pay, and more
• Growth and advancement opportunities within a fast-paced, high-growth company
• Team-focused culture built on Integrity, Commitment, Accountability, Compassion, Growth, and Positivity

Opportunity to make a meaningful impact through operational support, process improvement, and team development

If you enjoy helping people, improving systems, and bringing structure to a busy environment, we would love to talk with you.

Tennessee Drug-free Workplace | E-verify employer