Solutions Engineer – AWS & Cisco Contact Centre Solutions in India at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Engineer – AWS & Cisco Contact Centre Solutions in India.
This role is a customer-facing pre-sales engineering position focused on designing and demonstrating advanced cloud contact centre solutions for enterprise clients. You will work at the intersection of sales, technology, and customer experience, translating complex requirements into practical, scalable CCaaS solutions. The role involves building tailored demos, supporting technical discussions, and shaping solution architecture using leading platforms such as Amazon Connect and Cisco Contact Centre technologies. You will engage directly with customers throughout the sales cycle, helping them envision and adopt modern AI-driven engagement capabilities. Operating in a fast-paced, high-growth environment, you will collaborate closely with sales and technical teams to drive deal success. This position is ideal for someone who enjoys combining deep technical expertise with strong communication and consultative skills to deliver real business impact.
- Lead and support pre-sales solution engineering activities for cloud contact centre opportunities across AWS and Cisco ecosystems.
- Engage with customers and sales teams to understand business requirements and translate them into effective technical solutions.
- Design, build, and deliver customized product demonstrations and proof-of-concept environments aligned with customer use cases.
- Contribute to RFPs, RFIs, tenders, scope documents, and effort estimations for professional services.
- Present and explain complex contact centre solutions to both technical and non-technical stakeholders with clarity and confidence.
- Develop and configure Amazon Connect solutions, including AI capabilities such as Amazon Lex, Contact Lens, and Bedrock.
- Support Cisco Contact Centre opportunities including Webex Contact Center, UCCE, and UCCX environments.
- Perform hands-on demo customization and lightweight configuration to showcase tailored workflows and solutions.
- Collaborate closely with account managers and sales teams to advance opportunities and strengthen customer engagement.
- Build trusted relationships with client stakeholders throughout the pre-sales lifecycle to support solution credibility and adoption.
- Proven experience in a pre-sales, solutions engineering, solution consulting, or similar customer-facing technical role.
- Strong hands-on experience with contact centre platforms such as Amazon Connect, Cisco Webex Contact Center, UCCE, or UCCX.
- Solid understanding of CCaaS, cloud communications, and contact centre architecture.
- Experience working with AWS services, particularly Amazon Connect and related AI tools like Lex, Contact Lens, and Bedrock.
- Experience designing and delivering demos, proof-of-concepts, or technical solution showcases.
- Strong customer-facing communication, presentation, and consultative selling skills.
- Ability to translate technical concepts into business value for diverse stakeholder groups.
- Commercial awareness with the ability to align technical solutions to business and sales objectives.
- Background in CCaaS, UCaaS, CPaaS, systems integration, or cloud communications environments is highly desirable.
- Self-driven, collaborative, and comfortable working across sales, engineering, and customer teams in a dynamic environment.
- Strong interest in emerging technologies, including AI-driven customer engagement and modern cloud contact centre innovation.
- Competitive compensation aligned with experience and market standards.
- Flexible remote or hybrid working options depending on location.
- Opportunity to work with leading-edge AWS and Cisco contact centre technologies.
- Exposure to enterprise customers and complex, high-impact transformation projects.
- Strong career growth in a fast-scaling cloud communications environment.
- Collaborative, cross-functional, and innovation-driven team culture.
- Continuous learning opportunities in CCaaS, AI, and cloud-native customer engagement solutions.