Drain Technician in Richmond Hill, New York at JOSEPH L BALKAN INC
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Job Description
Overview | This Drain Technician Job Description serves as a guide to assist Drain Tech employees understand the expectations for working at Joseph L. Balkan aka Balkan Sewer & Water Main Service (“Company”). The ideal candidate will be an ambitious, self-starter who is outgoing and likes solving people’s problems. Working as a team player with Team Balkan the Drain Technician will show up on-time, communicate well, present him/herself well, and be able to listen to and understand each unique problem they hear from a customer. Successful people at Balkan look forward to presenting an accurate quote from NYC's largest and most trusted provider and helping customers understand what makes Balkan their best choice. As a successful team player, a Drain Technician who meets the following responsibilities while working at Balkan will see substantial growth opportunities, both personally and professionally. |
Responsibilities
Perform in all aspects of Drain Technician work, including but not limited to:
Respond accordingly to all emails and phone calls (within the hour in most cases, but within 2 hours if received before 9 pm)
Complete and submit paperwork daily (timesheets, worksheets, payments, etc.)
Meet service levels agreements. This includes providing drain service within 4 hours of the Client’s initial call (unless the initial call is after 9 pm, or unless the Client declines service in the timeframe).
Manage Appointments
Effectively communicate appointment details with customers and colleagues
Maintain system of record with all pertinent information; Dispatch and/or Salesforce
Accurately calculate estimates and bids for customers via resources provided by the Company
Work with Customer Service to coordinate pricing
Get the customer the correct quote
Explain the drain issue to the Client after you have resolved it.
Marketing
Leave sales pamphlet with quote amount
Write quote $ amount on business card
Home Insurance and Service Line Protection Company Jobs
Work with insurance company and/or Contractor/Client if needed
Prepare and file insurance paperwork and supplements
Dispatch
Price List - Refer to Sewer & Drain Price List for latest prices
Establish payment terms before job starts
Insert form requirements here
Collect payment when job is done
Complete appointments in a timely manner
Explicit notes must be documented in Dispatch every step of the way; from job assignment to job completion.
Sewer Line Cleaning for AWR and HomeServe and whenever possible for all Clients:
Provide drain service within 4 hours of the Client’s initial call
Unless the initial call is after 9 pm, or unless the Client declines service in the timeframe.
AWR Clients should never go over 24 hrs. without service:
If the line cannot be cleared all efforts must be made to schedule a dig the very next workday.
Upload videos and diagrams in Dispatch, as applicable
Before, during and after photos must be uploaded in Dispatch
Close out any open jobs once completed
If there are any delays in jobs, utilize the pause feature
In between job assignments, check Dispatch for next assignment
If no assignments are pending, contact Customer Service for next steps and return to the office if nothing is pending to clean and stock up vans.
Paperwork
Leave a copy of the repair summary form with your customer after every job
All Technicians must leave a repair summary with each and every claim serviced for AWR.
Complete paperwork and submit to the office daily.
Review and understand procedures
Vehicle / Equipment Maintenance
Report issues immediately
Report accidents immediately
Submit parking tickets immediately
Submit gas receipts daily
Training
Participate in on-line and in-field training to constantly improve skills, knowledge, and attributes to maximize success
Team Balkan
Adhere to Job Site Safety Requirements and Procedures, including safety checks
Demonstrate Balkan’s Values
Work safety, drive safely – look out for your Team Members well-being
Communicate promptly and clearly with all of your Team Members
Be proud of your work as a Balkan Team Member