Field Service Technician I in Houston, Texas at Trystar Inc
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Job Description
Job Title: Field Service Technician I
Job Description:
Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.
Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Field Service Technician, you will travel to customer sites and perform troubleshooting, maintenance, and repair activities on Trystar equipment. The Field Service Technician independently executes field service work and serves as Person-in-Charge (PIC) for defined service jobs. This role will work directly with customers and installers in the field and provide various field service activities for Trystar’s offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.
We are looking for people who believe in our guiding principles and values of:- Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
- Integrity – We’re honest, transparent, and committed to doing what’s right.
- Customer focus – We have relentless focus on our customers and their success.
- Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
- Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
- Champion change – We know adaptation and improvement are requirements to survive and to thrive.
- Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
- Support Level 2 and Level 3 technicians on maintenance, retrofits, and commissioning activities
- Assist with high and low voltage maintenance tasks and basic system checks
- Perform routine inspection and testing activities including IR scans and repairs, grounding tests, and Z32 testing.
- Execute planned maintenance and assist with troubleshooting under supervision
- Maintain accurate documentation of service activities, parts usage, and findings
- Ensure adherence to all safety procedures and use of PPE
- Communicate job status and escalate issues appropriately
- Support of all other field activities
Scope and Autonomy:
Works under direct supervision
Executes defined tasks with limited decision-making authority
May independently perform routine or repeatable testing tasks
- Basic electrical and mechanical aptitude
- Developing ability to read schematics and technical documentation
- Strong safety awareness and discipline
- Excellent communication, problem solving, and organizational skills
- Must be a team player, willing to work with others in a fast-paced environment
- Intermediate/advanced computer skills
- This is a field-based role and requires regular travel to customer sites. Travel may include local, regional, national, and cross-border work depending on project requirements. Technicians must be willing and able to work on-site for extended periods, including rotational schedules, shutdowns, commissioning windows, emergency service calls, and remote project locations.
- 0–2 years of relevant experience or technical training
- Electrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required