Customer Care Specialist in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Specialist based in the United States.

This role sits at the heart of a fast-paced, customer-first environment focused on delivering seamless support experiences to pet owners managing their pets’ health needs. You will be the primary point of contact for customers across phone, email, and chat, ensuring every interaction is handled with empathy, clarity, and efficiency. The position blends customer service, problem-solving, and light technical support, requiring someone who can stay composed under pressure while resolving issues end-to-end. You will play a key role in improving the overall customer journey by identifying recurring issues and escalating insights to internal teams. Working in a remote-first setup, you’ll collaborate closely with a supportive and mission-driven team that values communication, accountability, and care. This is an opportunity to contribute to meaningful work that directly improves the experience of pet parents and veterinarians alike.

• Manage inbound and outbound customer interactions across phone, email, and chat, providing timely and accurate responses to questions related to orders, products, and services.
• Own customer issues from start to resolution, proactively identifying solutions and ensuring a smooth, positive experience throughout the process.
• Provide technical guidance to customers navigating the website or platform, helping them complete tasks and resolve access or usability challenges.
• Escalate complex cases and customer feedback appropriately, ensuring insights are shared to support continuous improvement of processes and services.
• Maintain high service quality standards in a fast-paced environment while balancing efficiency, empathy, and attention to detail.
• Collaborate with internal teams to improve workflows and contribute to a consistently strong customer experience.

This role requires prior experience in customer service, ideally within a healthcare, veterinary, or related service-oriented environment. Candidates should bring strong communication skills, both written and verbal, along with the ability to remain calm and solution-focused when handling challenging situations. You should be comfortable working in digital and virtual environments, using web-based tools and managing multiple communication channels simultaneously. Strong problem-solving abilities and a proactive mindset are essential, along with the ability to take ownership of issues from beginning to end. The role requires availability during standard working hours (9:30am–6pm ET, Monday to Friday) and the ability to work independently from a distraction-free home setup with reliable broadband internet. Experience in remote customer support and a genuine interest in pet care are strong advantages.

• Competitive hourly rate starting at $18/hour
• Remote-first work environment with flexibility
• Medical, dental, and vision insurance (with dependent coverage options)
• Paid time off and 401(k) retirement plan
• Performance-based incentives
• Supportive and collaborative team culture
• Opportunity to contribute to a mission-driven pet healthcare platform
• Continuous learning in a fast-growing customer support environment