Service Tech in Grimes, Iowa at 1-800 Hansons LLC

HANSONS is seeking a motivated, detail-oriented Service & Measure Technician to join our growing team in Des Moines. This full-time role combines residential home improvement measuring, service work, customer support, and technology-driven field operations. If you have experience with windows, roofing, exterior home improvements, and enjoy solving problems while helping homeowners, we want to hear from you.

• Earn up to $28 per hour
• Weekly pay via direct deposit
• Company vehicle provided during work hours
• Full-time, year-round employment
• Monday-Friday schedule:
  • 7:00 AM – 4:00 PM or
  • 8:00 AM – 5:00 PM
• Health benefits eligibility after 30 days
• Holiday pay eligibility after 30 days
• 401(k) with company match eligibility after 90 days
• Paid Time Off eligibility after 90 days
• Unlimited rollover of unused accrued PTO hours each year
• Career advancement opportunities with a growing national company

At HANSONS, we believe in promoting from within. Top performers can advance into leadership positions such as:

• Operations Manager
• General Manager
• VP of Sales & Operations

• Verify and confirm measurements for residential home improvement products, including replacement windows
• Perform service and warranty-related work on residential homes
• Clean gutters and perform routine maintenance tasks
• Recaulk windows and exterior penetrations
• Replace window sashes and other window components
• Diagnose and resolve minor service issues
• Communicate professionally with homeowners regarding service visits, findings, and solutions
• Document measurements, service notes, photos, and completed work accurately
• Utilize company-issued iPads and mobile applications to manage daily work assignments and documentation
• Navigate CRM systems to review customer information, update job statuses, and communicate service outcomes
• Leverage company technology and AI-powered tools to improve efficiency, accuracy, and customer service
• Operate company vehicle safely and professionally
• Maintain a clean and organized work environment while representing the company in customers' homes

• Minimum 2 years of professional experience installing and/or servicing residential windows and roofing systems
• Experience with residential construction, remodeling, or exterior home improvements preferred
• Strong attention to detail and measurement accuracy
• Ability to troubleshoot and resolve service-related issues independently
• Comfortable using technology including:
  • iPads and mobile applications
  • CRM systems
  • AI-powered tools and software
  • Basic computer applications and data entry
• Ability to learn and adapt to new technology platforms and processes
• Excellent customer service and communication skills
• Strong organizational and time-management skills
• Ability to work independently while supporting a team environment
• Comfortable working on ladders and around residential job sites
• Ability to lift, carry, and maneuver materials and equipment as needed

• Valid driver's license required
• Clean driving record required
• Ability to safely operate a company vehicle during work hours
• Ability to pass pre-employment screening as required

If you're looking for a stable career with competitive pay, outstanding benefits, cutting-edge technology, and genuine advancement opportunities, apply today and build your future with HANSONS.