Customer Service Representative in Mountain Home, Idaho at Inventive Group™
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Job Description
Customer Service Representative
Full-Time | Mountain Home, ID | On-Site
About Us
Inventive Group is a Mountain Home, Idaho-based manufacturer and distributor operating across four brands. We build products that go to work in the real world — and we back them up with a team that takes customer relationships seriously. We’re a Lean-driven company where continuous improvement isn’t just a buzzword; it’s how we work every day. If you want a role where your effort is visible, your growth is supported, and your team actually celebrates wins together, we’d love to meet you.
The Role
We’re looking for a Customer Service Representative to join our Sales team. You’ll be the main point of contact for our dealers and customers — managing orders, working through warranty claims, supporting our Outside Sales Representatives, and making sure every customer interaction leaves a good impression. This isn’t a script-reading role. We want someone who takes ownership, learns our products inside and out, and genuinely enjoys solving problems for people.
What You’ll Do
- Be the voice of Inventive Group — answering calls, responding to inquiries, and resolving issues with professionalism and care.
- Process and manage dealer and customer orders from entry through fulfillment, including quotes, pricing, and order updates.
- Work alongside Outside Sales Representatives to support existing accounts and help grow new ones within your territory.
- Handle warranty claims end-to-end: investigate, validate, communicate decisions, and keep accurate documentation.
- Manage returns and exchanges, and follow up on open orders, custom requests, and future-dated releases.
- Track customer activity through sales reports and help identify growth opportunities.
- Keep customer records accurate and up to date in our CRM.
- Stay current on our product lines so you can answer questions confidently and upsell where it makes sense.
- Participate in team meetings, Kaizen events, 5 Whys, and other continuous improvement activities.
- Sustain 6-S standards in your workspace and contribute to a culture of accountability and improvement.
What We’re Looking For
- High School diploma or GED required.
- Previous customer service or client support experience.
- Strong communication skills — you’re comfortable on the phone, clear in writing, and easy to work with.
- Organized and detail-oriented; you can juggle multiple open orders and follow-ups without things falling through the cracks.
- Comfortable with Microsoft Office and able to learn CRM systems quickly.
- A problem-solver who doesn’t wait to be told what to do.
- Someone who takes pride in their work and wants to grow with a company.
Why Apply
- Great Pay
- Health Insurance
- 401(k) Plan with company matching contribution up to 3% of pay
- Paid Holidays
- Paid Time Off (PTO)
- Bereavement Pay
- Access to our new state of the art Exercise Center, cornhole, Arcade and shuffleboard games
- Weekly Leadership training
- Company lunches (Be sure to check out our Crazy Lunch Videos at the In The Ditch YouTube Channel: https://www.youtube.com/c/InTheDitchTowingProducts/videos)
- Opportunities to advance and contribute
- Wonderful opportunity to make a difference in our world by working with people that really care
- We are a company that truly believes in getting better every day. This goes for our Company and the people who work here
- Everyone says people are a company’s biggest asset, at the Inventive-Group™, we prove it!
How to Apply
- Visit www.inventivecareers.com/ to learn more
- You will be asked to upload a resume with previous work history and three professional references (names and phone numbers for previous supervisor/managers).
- Call HR at 208-587-7960 with any further questions about the position.
- We review applications on a rolling basis and will reach out to qualified candidates promptly.
Inventive Group is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
Monday-Friday, 8:00 am to 5:00 pm MST
40 hours/week