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Guest Services in DALLAS, Texas at Presbyterian Village North

Employment Type: Part-TimeExperience Level: NoneMinimum Education: None
Presbyterian Village North
DALLAS, Texas, 75243, United States
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Job Description

Join Our Team!

Presbyterian Village North is currently hiring Part Time Weekends Guest Services/Receptionist for our Senior Living facility.

Shift is Part-Time; Saturday & Sunday

8:00 am - 5:00 pm - with 1 hour lunch.

This comes with a wonderful environment and strong teammate relationships! Come grow with us.

With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.

These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, The Outlook at Windhaven, Bella Vida, and St. Joseph Village.

ESSENTIAL DUTIES:


Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better
Is friendly and courteous to residents, patients and co-workers
Answer phones within 3 rings, take messages and/or direct calls to appropriate party
Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)
Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)
Collect resident fees and write receipts
Prepare outgoing mail (i.e. first class, return receipt, UPS)
Receive and distribute resident and facility mail
Forward appropriate mail (i.e. deceased residents, residents moved)
Routine clerical duties as assigned by the Office Manager/Resident Concierge
Schedule guest cottages and collect appropriate fees
Schedule residents appointments in accordance with established drive schedule an routine
Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)
Distribute faxes to appropriate person in a timely manner
Other duties a assigned by Office Manager/Resident Concierge

MINIMUM QUALIFICATIONS:


High School diploma or GED is required
2 years experience on PBX or multi-line telephone systems
Prefer front office experience, specifically interaction with customers
Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine
Ability to accurately make change
Ability to communicate verbally and in writing, with residents, visitors, and staff
Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
Ability to multi-task in a fast-paced environment with high demands
Ability to maintain pleasant, caring and compassionate demeanor in stressful situations
Ability to read, write and speak English
Ability to perform Essential Duties
Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
Ability to perform work tasks within the Physical Demand Requirements
Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
Ability to comply with organizational and departmental safety policies and procedures

Job Location

DALLAS, Texas, 75243, United States

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