Office Front Desk Asst - LBHMG in Ellicott City, Maryland at LifeBridge Health

Location: 4801 Dorsey Hall Drive, Suite 201, Ellicott City, MD 21042

LifeBridge Health is a dynamic and purpose-driven health system dedicated to transforming healthcare across the Mid-Atlantic region and beyond. Guided by our mission to improve the health and well-being of the communities we serve, we are expanding access to care, enhancing the patient experience, and advancing innovative, community-centered healthcare solutions.

Welcome to Crossroads Medical Group. Thank you for choosing Crossroads Medical Group as your primary care partner. In an ever-changing healthcare environment, our physicians and staff remain dedicated to meeting the medical needs of our patients through compassionate, comprehensive, and personalized care.

Crossroads Medical Group is committed to providing high-quality primary care services while building lasting relationships with patients and families. Our team focuses on delivering exceptional patient experiences through coordinated care, preventive health services, and support for each individual's ongoing healthcare needs.

Crossroads Medical Group is seeking a friendly, organized, and customer-focused Office Front Desk Assistant to join our team.

As the first point of contact for patients and visitors, this role plays an essential part in creating a welcoming experience while supporting the efficient daily operations of the practice. The Office Front Desk Assistant is responsible for patient registration, appointment scheduling, medical record functions, and providing exceptional service to patients, families, providers, and team members.

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Perform accurate patient registration and verify demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming calls and respond to patient questions in a timely and courteous manner.
• Process medical record requests and support the release of medical information in accordance with HIPAA and organizational standards.
• Maintain accurate patient information within electronic medical record systems.
• Collaborate with providers and clinical team members to support efficient patient flow.
• Perform administrative and clerical duties to meet the needs of patients, medical staff, and physicians.
• Contribute to a positive, patient-centered environment that reflects the values of Crossroads Medical Group and LifeBridge Health.

• One (1) to three (3) years of relevant experience in a healthcare, medical office, or professional office environment preferred.

• Familiarity with medical terminology and basic medical office operations.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication, customer service, and interpersonal skills.
• Strong critical thinking and problem-solving abilities.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to maintain confidentiality and handle protected health information appropriately.