Auntie Anne's: Crew Member (Shops At Santa Anita) in Arcadia, California at LAM ASSET MANAGEMENT LLC

Auntie Anne’s at The Shops at Santa Anita is now hiring for part-time and full-time positions. We are looking for energetic, friendly, and motivated individuals to join our team. Applicants should be able to multitask, work effectively as part of a team in a fast-paced environment, and provide excellent customer service.

Hours are flexible, but weekend, evening, and holiday availability is required.

Reports To:
Shift Manager / Assistant Manager / Store Manager

The Crew Member is responsible for preparing and presenting Auntie Anne’s signature pretzels, drinks, and related products while ensuring that each item meets brand quality and presentation standards.

The position involves direct customer service, maintaining a clean and organized work environment, and following all operational, health, food-safety, and workplace-safety guidelines.

Interpersonal Skills:
A positive attitude, willingness to learn, and friendly, outgoing personality are essential.

Availability:
Must have dependable transportation, be reachable by phone, and be available to work weekends, evenings, and holidays.

Experience:
Previous food preparation, retail, or customer service experience is helpful but not required. Comprehensive training will be provided.

Compliance:
Must be able to meet all applicable requirements related to food handling, equipment operation, workplace safety, and company procedures.

Stamina and Endurance:
Ability to stand for extended periods and remain active throughout the shift.

Strength and Agility:
Ability to bend, stretch, reach, and occasionally lift up to 50 pounds.

Sensory Acuity:
Ability to evaluate product quality through sight, taste, and smell to ensure all products meet Auntie Anne’s standards.

• Prepare pretzel dough, beverages, dips, and other menu products according to standardized recipes and procedures.

• Roll, twist, dip, top, bake, and package pretzel products according to Auntie Anne’s standards.

• Monitor oven times, product color, texture, size, and appearance to ensure consistency and quality.

• Follow proper portioning, holding-time, labeling, and food-safety procedures.

• Maintain adequate product levels based on customer demand while minimizing waste.

• Greet customers warmly and provide friendly, efficient service.

• Use approved brand greetings, product knowledge, and suggestive-selling techniques.

• Prepare and assemble customer orders accurately, including pretzels, beverages, dips, and specialty items.

• Ensure all products are presented neatly and meet quality standards before serving.

• Accurately process cash, credit card, mobile, online, delivery, and catering transactions according to established procedures.

• Respond professionally to customer questions, concerns, and requests.

• Set up equipment, utensils, ingredients, and supplies before opening.

• Maintain clean and sanitary food preparation, storage, service, and customer areas.

• Complete routine cleaning and maintenance duties throughout the shift.

• Wash dishes, utensils, trays, equipment, and other food-contact surfaces.

• Restock ingredients, packaging, beverages, and supplies as needed.

• Follow closing procedures, including cleaning, breaking down, and securely storing equipment and supplies.

• Dispose of trash and waste according to company and mall requirements.

• Follow all uniform, dress-code, hygiene, and personal-appearance requirements.

• Comply with company policies and all applicable local, state, and federal health and safety regulations.

• Follow proper handwashing, glove-use, food-handling, allergen, and sanitation procedures.

• Operate ovens, mixers, proofers, beverage equipment, and other store equipment safely.

• Report equipment problems, workplace hazards, injuries, or food-safety concerns to management immediately.

• Perform additional job-related duties and assist team members as directed by the manager or leadership team on duty.

This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow additional job-related instructions and perform other job-related duties requested by an authorized manager or supervisor.

All duties and responsibilities are considered essential functions of the position and may be modified to reasonably accommodate individuals with disabilities.

To perform this position successfully, employees must possess the skills, abilities, and qualifications necessary to perform each duty proficiently. Certain requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document represent the minimum levels of knowledge, skills, and abilities required for the position.

This document does not create an employment contract, expressed or implied. Employment is at will.