Customer Service Representative (Remote) in Joliet, Illinois at Schafer Manufacturing Co

About Us: Schafer Manufacturing Co is a leading provider of high-quality metal components and assemblies for various industries such as automotive, aerospace, and defense. With over 50 years of experience, we pride ourselves on delivering exceptional products and services to our customers.

• Handle customer inquiries and provide information about products and services
• Assist customers with order placement, billing, and shipping inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues to the appropriate team members
• Manage customer accounts and update information as needed
• Stay current on product knowledge and industry trends to provide accurate information to customers
• Perform other duties as assigned

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficient in Microsoft Office and CRM software
• Ability to work independently and as part of a team
• Attention to detail and accuracy