Dispatcher I in San Antonio, Texas at Zachry

Who We Are

At Arcline Ready Mix, our strength comes from more than concrete, it comes from our people. As a division of Zachry, we bring decades of expertise in construction and building materials, paired with a commitment to creating an environment where every team member can grow and succeed. We believe a strong company starts with a strong team. That's why we focus on safety, development, and opportunity at every level. From hands-on training to career pathways, we give our employees the tools and support they need to build lasting careers, not just jobs.

Our culture is built on trust and respect. We treat each other like family, and we hold ourselves to the same standard we bring to our customers: do the right thing, every time. Inspired by the strength of the arch that gives Arcline its name, we're dedicated to balance, stability, and support, not only in the materials we deliver, but in the way we stand behind our people.

When you join Arcline Ready Mix, you join a team that takes pride in its work, cares for its people, and helps build the communities we call home. And at the heart of everything we do are our core values, which guide every decision and action.

Our Core Values guide everything we do:

Every Person Matters® | Together We Can Do Great Things® | This Is More Than a Job®

Position Overview

Arcline Ready Mix is seeking a dependable, customer-focused Dispatcher I to coordinate the scheduling and dispatching of ready-mix concrete deliveries. This role serves as a key communication link between customers, drivers, batch plant personnel, sales representatives, and operations teams.

The Dispatcher I helps keep daily deliveries running smoothly by assigning drivers and plants, monitoring delivery activity, responding to schedule changes, and keeping customers informed. The ideal candidate is organized, comfortable making decisions in a fast-paced environment, and committed to providing excellent service while supporting safe and efficient operations.

What You'll Do

• Coordinate and schedule ready-mix concrete deliveries based on customer needs, jobsite requirements, and operational priorities.
• Dispatch drivers and equipment to support safe, efficient, and on-time deliveries.
• Monitor truck locations and delivery progress using dispatch systems, GPS, and radio communication.
• Maintain ongoing communication with drivers, batch operators, customers, sales representatives, and operations personnel.
• Keep customers informed of delivery status, delays, schedule changes, and other service-related issues.
• Proactively follow up with customers to finalize schedules and communicate potential service concerns.
• Manage daily order changes, cancellations, and additions while minimizing disruptions to operations.
• Enter, update, and maintain accurate delivery and dispatch information in company systems.
• Coordinate truck routing and utilization to improve productivity and customer service.
• Support driver assignments in accordance with DOT requirements and company policies.
• Respond to operational challenges and help identify practical solutions that minimize service disruptions.
• Maintain dispatch logs, reports, and other required documentation.
• Support ArcLine Ready Mix's commitment to safety, quality, teamwork, and exceptional customer service.
• Perform other duties as assigned to support the team and overall operations.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. Other duties and responsibilities may be assigned as dictated by the business needs and conditions. As an essential function of the job, good attendance is required.

What You'll Bring

Required Skills and Abilities

• Excellent customer service and professional interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to make decisions under pressure and adapt to changing conditions.
• Effective verbal and written communication skills.
• Ability to work effectively as part of a team and communicate with customers, drivers, plant personnel, sales representatives, and management.
• Ability to work independently with minimal supervision.
• Ability to follow verbal and written instructions accurately.
• Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to learn dispatching, GPS, and transportation management software.
• Basic recordkeeping skills with the ability to maintain accurate dispatch information, logs, and documentation.
• Ability to work safely and effectively in a fast-paced environment.
• Ability to properly follow all company policies and procedures for a safe working environment.

Education & Experience

• High school diploma or GED required.
• Associate degree in business, logistics, transportation, or a related field preferred.
• Minimum of one (1) year of experience in dispatching, customer service, logistics, transportation, or a related field preferred.
• Experience in the construction, aggregate, concrete, trucking, or transportation industry preferred.

Other Qualifications

• Bilingual English/Spanish preferred.
• Experience working in a fast-paced, multi-tasking environment preferred.
• Knowledge of local roads, routes, service areas, and a strong sense of direction preferred.
• Ability to adjust priorities and respond effectively to changing customer and operational demands.
• Comfortable wearing required PPE such as hard hat, safety glasses, gloves, and steel-toe boots.

Benefits & Equal Opportunity

Arcline Ready Mix offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance

• 401K, Paid Leave and Bonus Program

• Company-paid short-term and long-term disability insurance

• Employee assistance program

• Tuition Reimbursement

• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Arcline Ready Mix LLC, Arcline Staffing LLC. (Arcline) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Arcline, including unsolicited resumes sent to a Arcline mailing address or email address, directly to Arcline employees, or to Arcline's resume database will be considered Arcline property. Arcline will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Arcline will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Arcline's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Arcline will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Arcline's Human Resources Representative or his/her designee. No other Arcline employee is authorized to bind Arcline to any agreement regarding placement of candidates by Agency.